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Agent Performance
Top Section Field Type Description Name When Queue Calls ...
Dialer Activity
Top Section Field Type Description When Started Calls Active ...
Generate Reports
Overview Campaign Percentage Field Description ID Campaign N...
Campaign Dialer Data
Overview Campaign Dialer Data Options Field Type Description ID Cam...
Campaign Logs
Overview Campaign Logs ID Type Description Start Time End Time ...
Campaign Phone Number
Overview Campaign Phone Numbers Field Type Description Campaign Name Name of ...
Campaign Editor
Campaign Settings Field Description Campaign Campaign containing numbers that...
Dialer Control
Dialer Control This is the main operations screen for starting and stopping the Dialer as well a...
New Conference
Overview This screen is dedicated to creating new conference bridges as well as managing the use...
Company Directory
Overview This section is about adding contacts that are accessible to everyone who has access to...
Personal Contacts
Overview This section covers adding contacts that can be quickly added to new conference rooms. ...
Overview
Configurations Additional Configurations Adding an Extension Editing an Extension D...
Row Editor
This page includes specifics on modifying data within the individual screens in the web portal. ...
Overview Components
Overview This section includes the absolute minimums of the web portal. You can start by navigat...
Grid Components
Overview Grids contain the components within the web portal necessary for modifying existing or ...
System Users
Overview The System Users screen is specifically meant for creating web portal accounts for User...
Overview
This section covers the core basics of the web portal. If this is your first time using the web p...
Collecting Call Examples
Overview - Help Us, Help You When encountering a call behavior issue, routing issue, dialing iss...
Asking the right question
First, let's ask the 'wrong question' Next, let's ask the 'right question' Moral of the sto...