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Agent Calls
Field Description Agent Name ...
Agent Calls Full
Field Description In - Total Calls # o...
Per-Agent Per-Queue
Field Description Agent Name ...
Per-Queue Per-Agent
Field Description Queue Qu...
Per-Queue Wait Cutoffs
Field Description Queue Name of the queue ...
Avg Calls Per Hour Per Day
Field Description Date The date within the...
Calls Per Day Of Week
Field Description Day The day of the week, Monday,...
Call Volume Per Queue (partial)
Field Description Date The date within the date ra...
Queue Busy Hour
Field Description Date The date within the date ra...
Agent Activity
Field Description Date Date and time of the agent ...
Agent Logins
Field Description Login Login time for the agent ...
Agent Login Week (needs all info)
Field Description Agent Name Monday Tuesday Wedn...
Agent Pauses (needs all info)
Field Description Start Stop Duration ...
Agent Pause Summary
Field Description Agent Name Name of the agent logged D...
System Summary (needs all info)
Field Description Date All Calls All ...
Executive Report (needs all info)
Field Description Avg Talk Dialer Date From ...
Queue Bailout (needs all info)
Field Description Time From Num From Name ...
Queue Bailout Summary (needs all info)
Field Description VM Total Queue
Voicemail Per Hour (needs all info)
Field Description Hour Mailbox Num Voicemai...