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Asking the right question

Web Portal Support and Troubleshooting

First, let's ask the 'wrong question' Next, let's ask the 'right question' Moral of the sto...

Updated 1 year ago by Andrew Baumes

Class of Service

Web Portal Web Portal Introduction

Throughout the web portal, you will see certain screens have a class of service value that must b...

Updated 1 year ago by Andrew Baumes

Creating a Call Forward using a DayNight Schedule

Web Portal Cook Book - Recipes

Extensions (Archive)

Web Portal Extensions

The Extensions screen allows you to associate Extensions with phones.  A phone must have an Exten...

Trunk Groups

CLI

Defines a list of Trunks to consider when making a call. The system will attempt to call out to t...

Updated 1 year ago by Andrew Baumes

Class of Service

CLI

Class of services define a route to take when an Extension is placing a call. A class of service ...

Updated 1 year ago by Andrew Baumes

Route

CLI

Routes define what Trunk Group to use when a certain Pattern is dialed. Adding a Route 1) Enter...

Updated 1 year ago by Andrew Baumes

Extensions

CLI

Extensions are part of phonegroups and serve as end points for calls, or where calls can be place...

Updated 1 year ago by Andrew Baumes

Phonegroup

CLI

Phonegroups serve as a collection of phones. Phonegroups also serve as a default caller ID when c...

Updated 1 year ago by Andrew Baumes

Trunk Handler

CLI

Defines a context that will handle incoming call routing. Adding a Trunk Handler 1) Enter the C...

Updated 1 year ago by Andrew Baumes

Trunk

CLI

A Trunk is a link to another system, such as a phone carrier, pbx, etc, to send and receive calls...

Updated 1 year ago by Andrew Baumes

Overview

CLI

The CLI is a powerful tool for viewing and editing your current system configuration. To use the...

Updated 1 year ago by Andrew Baumes

Conference Logs

IntellaConference

Overview This screen is dedicated to showing data gathered about previous Conferences. You are a...

Conferences

IntellaConference

Overview This screen is dedicated to viewing all of the conferences that have been created, as w...

Edit Conference

IntellaConference

Overview This screen is dedicating to editing conference bridges as well as managing the users t...

Overview

IntellaConference

This section of the IntellaSoft documentation is specific to the IntellaConference conference bri...

Track Recording - Manual Dialing

Track Recordings (Manual Dialing)

These instructions are to be sent to a customer who wishes to record (or re-record) announcements...

Updated 1 year ago by Mark Murawski

Sonar API Meeting (01/26/2024)

Sonar

https://docs.sonar.expert/billing   queries vs mutations query:  - standard query  - queries...

Updated 1 year ago by Mark Murawski

Archive

Overview

This page was created to store old archived pages.

Training Options

Overview