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See Collecting Call Examples

https://docs.sonar.expert/billing   queries vs mutations query:  - standard query  - queries can only return up to 10000 results at once, pagination is required after that mutation:  - adding info  - createVoiceService for voice services creating servic...

This section covers the core basics of the web portal. If this is your first time using the web portal, start by getting familiar with logging in, basic navigation and account management in the Top Level Interface Components section. Afterward, familiarize you...

Overview This section includes the absolute minimums of the web portal. You can start by navigating to your organization's URL which will be given to you by your system administrator or Intellasoft representative. Afterwards you will see a login screen. Start...

Overview Grids contain the components within the web portal necessary for modifying existing or new data, as well as more specific functionality of the individual screens within the web portal. It is important that the exact setup will vary screen by screen, ...

This page includes specifics on modifying data within the individual screens in the web portal.  Rows Drop Down Menu Fill Form Checkboxes Editing Pre-Existing Entries Form Validation Deleting data Saving Data Rows Rows are the individual poin...

Throughout the web portal, you will see certain screens have a class of service value that must be selected. The class of service can be thought of as a security feature. Currently, the following screens have this value:  Extensions Hunt Groups Ph...

The Users screen is for managing people who will have access to the IntellaSoft Web Portal to make changes to the phone system, delegate permissions, or other functions such as accessing call logs and voicemail. When a new user account is added, by default tha...

On the Departments screen, you can associate Users with Departments.  On other screens, you can quickly add all Users in a Department to a list, making updating permissions much faster, especially for large Departments. Adding a New Departme...

Overview The Devices screen is for adding physical phones to the system, removing them from the system, or attaching them to an extension. The Extensions screen is for managing the properties of individual extensions. The Phone Buttons screen is for program...

Overview DayNight Groups are often associated with collections of phones to set a pre-defined schedule for them. They can also be used to schedule many other things, such as Hunt Groups. Ultimately there are two modes, Day Mode and Night Mode.  ...

Overview The DayNight Schedule screen is where you set the schedule for the DayNight Groups. You can set a permanent schedule as well as override periods where the schedule may need to be modified based on the current needs of your organization.  ...

Overview Hunt Groups contain Hunt Group Members, which are a collection of phones to be dialed until a party is reached.  They can be set up to ring a collection of phones all at once, or one at a time in a set order.  Adding a Hunt Group Hu...

Overview A Hunt Group is a way to ring a group of phones, either in sequence or in parallel. Hunt Group Selection Adding a New Hunt Group Enabling/Disabling Hunt Group Members Removing Hunt Group Members Hunt Group Sel...

Overview Inbound CallerID Remap allows you to set the Caller ID of external calls on a number-by-number basis.  This is useful for phone numbers that don't have caller ID associated with them, that may frequently call into your organization. It is not possib...

Overview The Phone SysDial Directory is a mapping of "Short Codes" to full phone numbers. Shortcodes are useful for quickly dialing commonly used external phone numbers. A shortcode is a shorter number that can be dialed to reach a full number. Think of them...

Overview A PhoneMap Group is a one to one mapping from one destination to another. There can be multiple PhoneMap Group Members, but only one should be active at all times.  Adding a New PhoneMap Group Deleting a PhoneMap Group ...

Overview The Phone Map Members screen is similar to the Hunt Group Members screen in which all it is is a screen dedicated to adding the actual Phone Map Members to.  Group Selection Adding New Phone Maps Removing a Phone Map Group Member...

Overview The Voicemail screen is for looking at organization-wide voicemail boxes as well as your own. The voicemail boxes you have access to will be dependent on your User permission settings as defined in the Users screen.  General Voicemail ...

Overview The Call Logs screen contains powerful features for accurate call logging. Say you have an exact date or range of dates that you wish to check calls from, you can do this with the call date filter function. At the top right hand of the screen, you wi...