Dialer Control
Dialer Control
This is the main operations screen for starting and stopping the Dialer as well as getting real-time status, stats, and phone number lists. The lists include: who has been dialed, the results of those dialed numbers, who is still waiting to be dialed, and more. It's a great way to get insight into exactly what is happening right now.
Tip: The status, stats, and data lists are updated every few seconds when a campaign is running. If a campaign is stopped, there is still a periodic check just in case someone else started the campaign.
| Name |
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Description |
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| Campaign Selector |
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Selects a campaign to control. Once selected, the real time status + stats are shown and the Show Activity Button is available to choose the specific Dialer data to view. | ||||||||
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Show Activity Button |
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Choose the real-time Dialer data display. Each display is updated every few seconds to keep an eye on exactly what is happening. Additional detailed display info is available below. | ||||||||
| Start Button |
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Starts running the Dialer for the selected campaign. The status will change to RUNNING and phone numbers will begin to be dialed. | ||||||||
| Restart Button |
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Restarts the Dialer to the beginning of the campaign phone number list which will call all of the numbers again. | ||||||||
| Resume Button |
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Resumes the Dialer exactly where the campaign left off when it was stopped. | ||||||||
| Stop Button |
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Stops the Dialer and will no longer call numbers. Use Resume Button to pick up dialing where it left off. | ||||||||
| Status |
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The current campaign status:
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| Remaining |
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Numbers left to be dialed. | ||||||||
| Total Numbers |
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Total numbers in campaign. | ||||||||
| Answered Calls |
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Numbers that were successfully picked up. | ||||||||
| Dialed |
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Numbers dialed in campaign thus far. | ||||||||
| Busy / Failed |
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Numbers that were unreachable. | ||||||||
| Abandoned |
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Numbers that connected to the Dialer but hung up before connecting to an agent. | ||||||||
| Server Message |
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Real-time status line from the server:
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Real-Time Displays
There are multiple real-time displays explained below.
Show Activity
| Field |
Description |
| Campaign | Campaign containing numbers that have been uploaded |
| Description | Brief description on corresponding campaign |
| Dialed | Time dial was placed |
| Number | Number that was dialed |
| Phone # Group | Set of phone numbers within a group |
| Priority | Priority of the number in relation to other numbers in a campaign/group |
| Call Result | The result of the dial attempt |
Show Next Numbers
| Field |
Description |
| Campaign | Campaign containing numbers that have been uploaded |
| Description | Brief description of the corresponding campaign |
| Phone # Group | Set of phone numbers within a group |
| Priority | Priority of the number to other numbers in a campaign/group |
| Phone Number | The number that was dialed |
| Locale | Region that the number corresponded with |
| Ok To Call | Yes / No based on call rules such as timezone etc. |
| Last Status | Status of last attempt (failed, connected, etc.) |
| Last Attempt | Date and time of last attempt |
| Next Attempt | Data and time of next attempt |
Show Never Dialed
| Field |
Description |
| Campaign | Campaign containing numbers that have been uploaded |
| Locale | Region that the number corresponded with |
| Ok To call | Yes / No based on call rules such as timezone etc. |
| Count | Number of numbers that were not dialed. |
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