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Overview The Voicemail screen is for looking at organization-wide voicemail boxes as well as you...

Overview The Call Logs screen contains powerful features for accurate call logging. Say you have...

Setting the Extension If the user is taking over an existing Extension, locate that Extension, d...

Welcome to the web portal documentation. The best place to start is the Web Po...

Field Description Max Simul Calls Avg Simul Calls ...

The web portal is divided into screens (selected from the navigation panel on the left). Each scr...

The Devices screen consists of two panels: "Device Settings" and "Additional Device Setting...

Standard Extension Feature Included Note Local + Domestic Calling Yes Total m...

See Collecting Call Examples

Overview The Agent Editor screen is for adding and managing login credentials for Agents.  An Ag...

Overview The Agent Assignments screen is dedicated to assigning Agents to specific Queues. There...

Overview This screen is dedicated to assigning specific schedules to Agents, whether it be on a ...

Overview This screen is for setting maximum wait times that callers may wait in a Queue before g...

Overview This screen is for creating and configuring basic settings for new Queues. There are a ...

Welcome to the IntellaQueue documentation space. This space is dedicated to organizations that ar...

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How to Install IntellaQueue PC Toolbar 1) Download the application.  2) Open your downloads fol...

Please navigate to the appropriate category on the left-sidebar.

The Tenants module is where Users first start when adding a fresh phone system for an organizatio...

Thank you for choosing Intellasoft as your communications solution vendor and welcome to the Inte...