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The CLI is a powerful tool for viewing and editing your current system configuration. To use the CLI, you will need to access your phone system's console via a superuser.  The system console is available either at the local terminal or via SSH. We recommend t...

A Trunk is a link to another system, such as a phone carrier, pbx, etc, to send and receive calls. A Trunk will need a Trunk Handler defined beforehand to function properly.  Adding a Trunk 1) Enter the CLI's configuration mode 2) Ensure you have already ma...

Defines a context that will handle incoming call routing. Adding a Trunk Handler 1) Enter the CLI's configuration mode 2) Enter the name of the Trunk Handler you wish to create. You will be prompted with the minimum required settings. vbox-markm(config)# t...

Phonegroups serve as a collection of phones. Phonegroups also serve as a default caller ID when calls are placed outside via a carrier trunk. It will also do this on a per-trunk basis for 911 calls.  Adding a Phonegroup 1) Enter the CLI's configuration mode ...

Extensions are part of phonegroups and serve as end points for calls, or where calls can be placed from. Extensions are set to use a Class of Service to define how calls from this extension are handled. Adding an Extension 1) Enter the CLI's configuration mo...

Routes define what Trunk Group to use when a certain Pattern is dialed. Adding a Route 1) Enter the CLI's configuration mode 2) Enter a name for the new Route. You will then be prompted to enter the minimum options needed to create the new route.  vbox-nat...

Class of services define a route to take when an Extension is placing a call. A class of service can contain multiple components to place a call through in order of a priority system. These are explained in greater detail below. Hunt Groups as well as PhoneMap...

Defines a list of Trunks to consider when making a call. The system will attempt to call out to trunks in the order they are defined, and if each one fails, the call will not be completed. It is important to have your Trunks defined before creating a Trunk Gro...

Setting the Extension If the user is taking over an existing Extension, locate that Extension, double click on the row and then the row will turn into an editable form. Once the editable form is shown, update the details for the Extension.  If the Extens...

Activating and Installing IntellaPhone 1) Check the email the registration was sent to. You'll have a setup link similar to the one below. 2) The provisioning web page will look similar to this but with your own password. 3) Click Download SoftPhone and...

These instructions are to be sent to a customer who wishes to record (or re-record) announcements/tracks that are set up to record with &setupTrack() in the AEL   Instructions to send to Customer: Below   Tips:-You may want to use a headset to minimize bac...

How to Install IntellaQueue PC Toolbar 1) Download the application.  2) Open your downloads folder 3) Run intellaQueue-setup.exe 4) On the IntellaQueue pop-up, hit the install button 5) On the next page check the accept checkbox and let the installation r...

The web portal is the core of the Intellasoft Platform. It is the central place for configuring everything from users to schedules to extensions. Table of Contents This documentation is split up into 3 main parts: Tutorials, How-To Guides, and Reference. Sta...

The web portal is divided into screens (selected from the navigation panel on the left). Each screen often contains a table of entries. For example, the Users screen contains a table of users. The columns along the top correspond to each configuration option a...

The Devices screen consists of two panels: "Device Settings" and "Additional Device Settings". Device Settings Name Description (What it does) Properties (How you interact with it) MAC The MAC address of a physical phone. Every dev...

First: Choose Extension or Create New 1) Locate Extensions, and then find the Extension to set as a SoftPhone or2) Use the 'New Extension' buttonLocate Create New Next: Set CallerID Name and Phone Make/Model 1) Set CallerID name2) Enable Voicemail (o...

2025 - September 26 - Update Phone Buttons Automatic Ordering Confirmation Now there is a confirmation popup when switching to automatic (alphabetical) ordering for Phone Buttons   2025 - September 24 - Update Navigation Redesign Navigati...

What to do To address the challenge of spoofing and robocalls, some carriers are proactively blocking phone numbers or marking them as spam if determined by industry rules. Unfortunately, this practice can flag legitimate phone numbers.  We share your conc...