Polycom 331/350 Cheatsheet
Overview
Within this space includes some of the most commonly used functions of the Polycom 331/350 SIP phone. Each of the tables represents a set of functions that will be available to you depending on your role within your organization as explained below:
- General Phone Functions - Applies to anyone who is using a Polycom 331/350 phone.
- Extended Agent Functions - Applies to those running a call center Intellasoft setup, these functions are specific to Agents. The General Phone Functions also apply.
- Extended Supervisor Functions - Applies to those running a call center Intellasoft setup, these functions are specific to those in a Supervisory role. The Extended Agent Functions and General Phone Functions also apply.
General Phone Functions
Agent
|
Instruction
|
| Emergency |
Dial 9 – 911 |
| Outside Calls - Local |
Dial 9 + (7) Digit Local Number
|
| Outside Calls – Long Distance |
Dial 9 + (10) Digit Long Distance Number |
Call Hold Retrieval
To Another Phone |
Phone One: Place Call on Hold
Phone Two: Dial * + PhoneOneExtension where call is holding |
| Transfer Call |
-
Have a current call active
-
Press Tnsfr Button
-
Dial Number
-
Optionally, wait for dialed number to answer and announce transferred call
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Press Trnsfr Button again to complete the transfer
|
|
Conference Call – Method 1
|
-
Have a current call active
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Press Conf Button
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Dial Number
-
Optionally, wait for dialed number to answer and announce conferenced call
-
Press Conf button again to connect all parties
|
|
Conference Call – Method 2
|
|
| Conference Call – Split Calls |
- Press Split Button
- Individual calls will be split to different Line buttons
|
|
Arrow Up
Arrow Down
Arrow Left
Arrow Right
|
- Press ⇧ button – Favorites
- Press ⇩ button – Call lists (shows missed calls)
- Press ⇦ button – Received calls
- Press ⇨ button – Placed calls
- Press ⇨ twice from home screen to redial last # dialer
|
Extended Agent Functions
Agent
|
Instruction
|
| Agent Login |
-
Press the In/Out button on the phone.
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You may need to press the More button to see this option
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Enter agent number on the phone when prompted
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Press the Enter Button
|
| Agent Pause |
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Press the Pse button on the phone.
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You may need to press the More button to see this option
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Input pause reason code on the phone when prompted.
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Or, optionally do not enter a pause reason
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Press the Enter Button
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If a pause reason was not entered listen to the available pause
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reasons and then enter the pause reason when prompted
|
| Agent Logoff |
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Press the In/Out soft button on the phone.
-
You may need to press the More button to see this option
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Skip entry of the agent number.
-
Press the Enter Button
|
Extended Supervisor Functions
|
Agent
|
Action
|
|
Voicemail
(Access from your extension)
|
-
Press VM button
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You may need to press the More button to see this option
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Enter your pin number when prompted
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If this is your first time setting up your mailbox your pin number is the same as your extension number
|
|
Voicemail (Access from other extension)
|
-
Press VMO button
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You may need to press the More button to see this option
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Enter your mailbox number (extension) when prompted.
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Enter your pin number when prompted If this is your first time setting up your mailbox your pin number is the same as your extension number
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Call Center Station Monitor
|
-
Press MON button (Only available on Supervisor Stations)
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Enter your PIN number when prompted (Same pin number as your voicemail PIN)
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Enter extension number to monitor
Press the # key to switch to the next call
(If the extension has multiple Lines with calls)
Press 8 to whisper to the Agent
Press 9 to barge into the call
|
| Day / Night |
-
Press DayNgt button (Only available on Supervisor Stations)
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Enter your PIN number when prompted (Same pin number as your voicemail PIN)
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Follow the spoken instructions for changing your current Day/Night settings
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