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Overview This section covers adding contacts that can be quickly added to new conference rooms. The personal contacts included are specific to the User's account that is logged into the web portal, so depending on the User's permission they may or may not be ...

Overview This section is about adding contacts that are accessible to everyone who has access to the IntellaConference web portal. Adding a Company Directory Contact 1) Start by navigating to the Company Directory screen from the navigation panel. 2) Next,...

Overview This screen is dedicated to creating new conference bridges as well as managing the users who can join those conferences. It should be noted that this screen is not for editing pre-existing conferences, if you need to edit pre-existing conferences ch...

Overview This screen is dedicating to editing conference bridges as well as managing the users that can join said conferences. If you are looking to create a New Conference, check out the New Conference page. Editing a Conference Start by navigating to the ...

Overview This screen is dedicated to viewing all of the conferences that have been created, as well as giving the option to delete any conferences that won't be utilized anymore. Conferences ...

Overview This screen is dedicated to showing data gathered about previous Conferences. You are able to view such info such as when a conference began and ended, which participants joined, among other key pieces of data. Conference Logs The table below repre...

Standard Extension Feature Included Note Local + Domestic Calling Yes Total minutes available up to account total. (Each extension adds 400 minutes to the account) Call History Yes Call research is available for the life of the accou...

The Extensions screen allows you to associate Extensions with phones.  A phone must have an Extension associated with them to receive calls.  Extensions can be associated with physical phones, soft phones, or voicemail boxes. Adding an Extensi...

Welcome to the web portal documentation. The best place to start is the Web Portal Introduction. This covers how to get started, including: Logging In Navigation Grid-Based Editor Important topics for administ...

This section includes options for configuring and utilizing the IntellaDialer addon if it is installed on your system. The IntellaDialer is a sophisticated system for calling large groups of numbers on an automated basis. It is highly configurable to ensure th...

Welcome to the IntellaQueue documentation space. This space is dedicated to organizations that are running a call center style phone system and have our IntellaQueue product licensed. Here you will find detailed instructions on how to add and manage Agents, Qu...

In this book, you will find relevant information on utilizing third-party software and hardware that are not IntellaSoft products but are installed as part of your overall IntellaSoft Communications Platform. You can find quick references specific to your devi...

This section of the IntellaSoft documentation is specific to the IntellaConference conference bridge system. This is another optional product of IntellaSoft that allow advanced customization and configuring of conference bridges to allow multiple parties to co...

Thank you for choosing Intellasoft as your communications solution vendor and welcome to the Intellasoft Products Documentation. This documentation, an all-in-one reference, describes all available core features, add-ons, and best practices of the Intellasoft...

Configurations Additional Configurations Adding an Extension Editing an Extension Deleting an Extension Additional Notes An extension is an assignment to a physical phone, softphone, voicemail box, or any similar device configured within th...

Field Description Max Simul Calls Avg Simul Calls Max Simul Calls In Avg Simul Calls In Max Simul Calls Out Avg Simul Calls Out Avg Call Duration Max Call Duration ...

This chapter is dedicated to training on the various features of the Polycom VVX 400. Above each video are step-by-step instructions that correspond with the videos, though in some cases they may be more detailed. The video player is controlled by buttons loca...

This chapter is dedicated to training on the various features of the Polycom VVX 400. Above each video are step-by-step instructions that correspond with the videos, though in some cases they may be more detailed. The video player is controlled by buttons loca...