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On the Departments screen, you can associate Users with Departments.  On other screens, you can quickly add all Users in a Department to a list, making updating permissions much faster, especially for large Departments. Adding a New Departme...

Overview The Devices screen is for adding physical phones to the system, removing them from the system, or attaching them to an extension. The Extensions screen is for managing the properties of individual extensions. The Phone Buttons screen is for program...

Overview DayNight Groups are often associated with collections of phones to set a pre-defined schedule for them. They can also be used to schedule many other things, such as Hunt Groups. Ultimately there are two modes, Day Mode and Night Mode.  ...

Overview The DayNight Schedule screen is where you set the schedule for the DayNight Groups. You can set a permanent schedule as well as override periods where the schedule may need to be modified based on the current needs of your organization.  ...

Overview Hunt Groups contain Hunt Group Members, which are a collection of phones to be dialed until a party is reached.  They can be set up to ring a collection of phones all at once, or one at a time in a set order.  Adding a Hunt Group Hu...

Overview A Hunt Group is a way to ring a group of phones, either in sequence or in parallel. Hunt Group Selection Adding a New Hunt Group Enabling/Disabling Hunt Group Members Removing Hunt Group Members Hunt Group Sel...

Overview Inbound CallerID Remap allows you to set the Caller ID of external calls on a number-by-number basis.  This is useful for phone numbers that don't have caller ID associated with them, that may frequently call into your organization. It is not possib...

Overview The Phone SysDial Directory is a mapping of "Short Codes" to full phone numbers. Shortcodes are useful for quickly dialing commonly used external phone numbers. A shortcode is a shorter number that can be dialed to reach a full number. Think of them...

Overview A PhoneMap Group is a one to one mapping from one destination to another. There can be multiple PhoneMap Group Members, but only one should be active at all times.  Adding a New PhoneMap Group Deleting a PhoneMap Group ...

Overview The Phone Map Members screen is similar to the Hunt Group Members screen in which all it is is a screen dedicated to adding the actual Phone Map Members to.  Group Selection Adding New Phone Maps Removing a Phone Map Group Member...

Overview The Voicemail screen is for looking at organization-wide voicemail boxes as well as your own. The voicemail boxes you have access to will be dependent on your User permission settings as defined in the Users screen.  General Voicemail ...

Overview The Call Logs screen contains powerful features for accurate call logging. Say you have an exact date or range of dates that you wish to check calls from, you can do this with the call date filter function. At the top right hand of the screen, you wi...

First, let's ask the 'wrong question' Next, let's ask the 'right question' Moral of the story Examples First, let's ask the 'wrong question' Here are some quick tips on how to get the right answer you need, by asking the 'right question'. Imagine...

Overview - Help Us, Help You When encountering a call behavior issue, routing issue, dialing issue, and just about any other communications-related issue,  it's very important to note some key points of information. This will help the technical support team t...