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The web portal is the core of the Intellasoft Platform. It is the central place for configuring everything from users to schedules to extensions. Table of Contents This documentation is split up into 3 main parts: Tutorials, How-To Guides, and Reference. Sta...

The web portal is divided into screens (selected from the navigation panel on the left). Each screen often contains a table of entries. For example, the Users screen contains a table of users. The columns along the top correspond to each configuration option a...

The Devices screen consists of two panels: "Device Settings" and "Additional Device Settings". Device Settings Name Description (What it does) Properties (How you interact with it) MAC The MAC address of a physical phone. Every dev...

First: Choose Extension or Create New 1) Locate Extensions, and then find the Extension to set as a SoftPhone or2) Use the 'New Extension' buttonLocate Create New Next: Set CallerID Name and Phone Make/Model 1) Set CallerID name2) Enable Voicemail (o...

2025 - Feb 7 - Update 1 Phone Buttons - Loading speed efficiency update:  up to 840% increase in speed! 20256 - Jan 31 - Update 1 New Feature: Edit E911 Address Now you can update associated E911 location addresses with your DID Phone Numbers ...

What to do To address the challenge of spoofing and robocalls, some carriers are proactively blocking phone numbers or marking them as spam if determined by industry rules. Unfortunately, this practice can flag legitimate phone numbers.  We share your conc...

This guide will show you start to finish how to set up per-location E911. There is a $1.50 per month charge to activate E911 on a DID Phone Number.  There is no charge to make address updates. Note: Do NOT test Emergency Dialing by dialing 911.  State or Cit...