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System Summary (needs all info)
Field
|
Description
|
| Date |
|
| All Calls |
|
| All Answered |
|
| All Missed |
|
| Invalid |
|
| Forwarded |
|
| Queue Voicemails |
|
| Manual |
|
| Manual Answered |
|
| Manual Missed |
|
| InQueue |
|
| InQueue Answered |
|
| InQueue Missed |
|
| Inbound |
|
| Inbound Answered |
|
| Inbound Missed |
|
| Other |
|
| Other Answered |
|
| Other Missed |
|
| Queue |
|
| Queue Answered |
|
Field
|
Description
|
| Queue Missed |
|
| Dialer |
|
| Dialer Answered |
|
| Dialer Missed |
|
| Dialer Connected |
|
| Dialer Unconnected |
|
| Talk Total |
|
| Talk Manual |
|
| Talk InQueue |
|
| Talk Inbound |
|
| Talk Other |
|
| Talk Queue |
|
| Talk Dialer |
|
| Avg Talk |
|
| Avg Talk Manual |
|
| Avg Talk InQueue |
|
| Avg Talk Inbound |
|
| Avg Talk Other |
|
| Avg Talk Queue |
|
| Avg Talk Dialer |
|
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