Skip to main content

Call Volume Per Queue (partial)


Field

Description

Date

The date within the date range selected

Queue Name

Name of the queue

Tot Calls

# of calls per queue for the interval selected

Tot Answered Calls
Avg Answer Speed
Avg Queue Wait
Tot Missed Rings
Tot Duration

Total time of all calls per queue for the interval selected

Avg Duration

Average call duration per call per queue for the interval selected