Call Volume Per Queue (partial)
Field |
Description |
Date |
The date within the date range selected |
Queue Name |
Name of the queue |
Tot Calls |
# of calls per queue for the interval selected |
Tot Answered Calls | |
Avg Answer Speed | |
Avg Queue Wait | |
Tot Missed Rings | |
Tot Duration |
Total time of all calls per queue for the interval selected |
Avg Duration |
Average call duration per call per queue for the interval selected |
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