Call Volume Per Queue (partial)

Field 

 

 Description 

 

 

 

 Date 

 

 The date within the date range selected 

 

 

 

 Queue Name 

 

 Name of the queue 

 

 

 

 Tot Calls 

 

 # of calls per queue for the interval selected 

 

 

 

 Tot Answered Calls 

 

 

 

 Avg Answer Speed 

 

 

 

 Avg Queue Wait 

 

 

 

 Tot Missed Rings 

 

 

 

 Tot Duration 

 

 Total time of all calls per queue for the interval selected 

 

 

 

 Avg Duration 

 

 Average call duration per call per queue for the interval selected