| **Field** | **Description** |
| Date | The date within the date range selected |
| Queue Name | Name of the queue |
| Tot Calls | \# of calls per queue for the interval selected |
| Tot Answered Calls | |
| Avg Answer Speed | |
| Avg Queue Wait | |
| Tot Missed Rings | |
| Tot Duration | Total time of all calls per queue for the interval selected |
| Avg Duration | Average call duration per call per queue for the interval selected |