Call Volume Per Queue (partial)
| Field |
Description |
| Date |
The date within the date range selected |
| Queue Name |
Name of the queue |
| Tot Calls |
# of calls per queue for the interval selected |
| Tot Answered Calls | |
| Avg Answer Speed | |
| Avg Queue Wait | |
| Tot Missed Rings | |
| Tot Duration |
Total time of all calls per queue for the interval selected |
| Avg Duration |
Average call duration per call per queue for the interval selected |