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Web Portal

2025 - September 26 - Update Phone Buttons Automatic Ordering Confirmation Now there is a c...

Updated 2 weeks ago by Mark Murawski

Fix Calls Incorrectly Labeled Spam

Flagging: SPAM/Scam

What to do To address the challenge of spoofing and robocalls, some carriers are proactively b...

Updated 1 month ago by Mark Murawski

Phone Configuration

Web Portal

Overview The Devices screen is for adding physical phones to the system, removing them from the ...

Updated 1 month ago by Mark Murawski

Getting Started

Web Portal

The web portal is the core of the Intellasoft Platform. It is the central place for configuring e...

Updated 1 month ago by Mark Murawski

IntellaPhone Setup Instructions

Web Portal Extensions

First: Choose Extension or Create New 1) Locate Extensions, and then find the Extension to set a...

Updated 4 months ago by Mark Murawski

Troubleshooting

3rd Party Hardware/Software

Polycom Admin Password Regular default Polycom password 456 Our version of the admin...

Updated 11 months ago by Andrew Baumes

Users

Web Portal

The Users screen is for managing people who will have access to the IntellaSoft Web Portal to mak...

Updated 1 year ago by Andrew Baumes

On Call Functions (331/350)

3rd Party Hardware/Software Polycom 331/335/VVX Video Tutorials

Active Call Functions End Call: Terminates active call. Trnsfr: Option for transferring to an...

Updated 1 year ago by Andrew Baumes

Incoming Call Functions (331/350)

3rd Party Hardware/Software Polycom 331/335/VVX Video Tutorials

Answering Pick up the Handset (to receive the call through the handset) Press the Speakerphon...

Updated 1 year ago by Andrew Baumes

Dialing Options (331/335)

3rd Party Hardware/Software Polycom 331/335/VVX Video Tutorials

Direct Dial To place a call enter the number you wish to dial, alternatively search the direct...

Updated 1 year ago by Andrew Baumes

On Call Functions

3rd Party Hardware/Software Polycom VVX Video Tutorials

Active Call Functions Hold: Places active caller on hold until the Resume button is pressed. ...

Updated 1 year ago by Andrew Baumes

Incoming Call Functions

3rd Party Hardware/Software Polycom VVX Video Tutorials

Answering To Answer a Call: Pick up the Handset (to receive the call through the handset) Pr...

Updated 1 year ago by Andrew Baumes

Dialing Options

3rd Party Hardware/Software Polycom VVX Video Tutorials

Direct Dial To place a call enter the number you wish to dial. Alternatively, you can dial by ...

Updated 1 year ago by Andrew Baumes

MicroSIP

3rd Party Hardware/Software

MicroSIP is a portable SIP softphone based on the PJSIP stack available for Microsoft Windows. It...

Updated 1 year ago by Andrew Baumes

Emacs

3rd Party Hardware/Software

Before you Start! An important key sequence is C-g (Control-g).  You'll see why you need this in...

Updated 1 year ago by Andrew Baumes

Overview

3rd Party Hardware/Software

In this book, you will find relevant information on utilizing third-party software and hardware t...

Updated 1 year ago by Andrew Baumes

Zoiper Configuration

3rd Party Hardware/Software

1) To set, or re-set a Zoiper Soft Phone Configuration. Click the 'Gear' Icon 2) Click 'Accoun...

Updated 1 year ago by Andrew Baumes

Linphone Mobile - Users Guide

3rd Party Hardware/Software

Overview This guide will assume you already have Linphone 4.0 installed and can launch it succes...

Updated 1 year ago by Andrew Baumes

OpenVPN Installation - Windows 7 and Windows 10

3rd Party Hardware/Software

Step 1 1) Navigate to: http://www.intellasoft.net/files/openvpn 2) Select the installer for you...

Updated 1 year ago by Andrew Baumes

Apple Mac -- Remote Desktop 10

3rd Party Hardware/Software

Step 1 1) Launch the App Store 2) Locate: Remote Desktop 10 3) Use the 'Get' button to downloa...

Updated 1 year ago by Andrew Baumes