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Web Portal

2025 - November 12 - Update 1 IVR Editor -- Expanded ComboBox for long prompt names General -...

Updated 3 weeks ago by Mark Murawski

Fix Calls Incorrectly Labeled Spam

Flagging: SPAM/Scam

What to do To address the challenge of spoofing and robocalls, some carriers are proactively b...

Updated 2 months ago by Mark Murawski

Phone Configuration

Web Portal

Overview The Devices screen is for adding physical phones to the system, removing them from the ...

Updated 2 months ago by Mark Murawski

Getting Started

Web Portal

The web portal is the core of the Intellasoft Platform. It is the central place for configuring e...

Updated 2 months ago by Mark Murawski

IntellaPhone Setup Instructions

Web Portal Extensions

First: Choose Extension or Create New 1) Locate Extensions, and then find the Extension to set a...

Updated 6 months ago by Mark Murawski

Troubleshooting

3rd Party Hardware/Software

Polycom Admin Password Regular default Polycom password 456 Our version of the admin...

Updated 1 year ago by Andrew Baumes

Users

Web Portal

The Users screen is for managing people who will have access to the IntellaSoft Web Portal to mak...

Updated 1 year ago by Andrew Baumes

On Call Functions (331/350)

3rd Party Hardware/Software Polycom 331/335/VVX Video Tutorials

Active Call Functions End Call: Terminates active call. Trnsfr: Option for transferring to an...

Updated 1 year ago by Andrew Baumes

Incoming Call Functions (331/350)

3rd Party Hardware/Software Polycom 331/335/VVX Video Tutorials

Answering Pick up the Handset (to receive the call through the handset) Press the Speakerphon...

Updated 1 year ago by Andrew Baumes

Dialing Options (331/335)

3rd Party Hardware/Software Polycom 331/335/VVX Video Tutorials

Direct Dial To place a call enter the number you wish to dial, alternatively search the direct...

Updated 1 year ago by Andrew Baumes

On Call Functions

3rd Party Hardware/Software Polycom VVX Video Tutorials

Active Call Functions Hold: Places active caller on hold until the Resume button is pressed. ...

Updated 1 year ago by Andrew Baumes

Incoming Call Functions

3rd Party Hardware/Software Polycom VVX Video Tutorials

Answering To Answer a Call: Pick up the Handset (to receive the call through the handset) Pr...

Updated 1 year ago by Andrew Baumes

Dialing Options

3rd Party Hardware/Software Polycom VVX Video Tutorials

Direct Dial To place a call enter the number you wish to dial. Alternatively, you can dial by ...

Updated 1 year ago by Andrew Baumes

MicroSIP

3rd Party Hardware/Software

MicroSIP is a portable SIP softphone based on the PJSIP stack available for Microsoft Windows. It...

Updated 1 year ago by Andrew Baumes

Emacs

3rd Party Hardware/Software

Before you Start! An important key sequence is C-g (Control-g).  You'll see why you need this in...

Updated 1 year ago by Andrew Baumes

Overview

3rd Party Hardware/Software

In this book, you will find relevant information on utilizing third-party software and hardware t...

Updated 1 year ago by Andrew Baumes

Zoiper Configuration

3rd Party Hardware/Software

1) To set, or re-set a Zoiper Soft Phone Configuration. Click the 'Gear' Icon 2) Click 'Accoun...

Updated 1 year ago by Andrew Baumes

Linphone Mobile - Users Guide

3rd Party Hardware/Software

Overview This guide will assume you already have Linphone 4.0 installed and can launch it succes...

Updated 1 year ago by Andrew Baumes

OpenVPN Installation - Windows 7 and Windows 10

3rd Party Hardware/Software

Step 1 1) Navigate to: http://www.intellasoft.net/files/openvpn 2) Select the installer for you...

Updated 1 year ago by Andrew Baumes

Apple Mac -- Remote Desktop 10

3rd Party Hardware/Software

Step 1 1) Launch the App Store 2) Locate: Remote Desktop 10 3) Use the 'Get' button to downloa...

Updated 1 year ago by Andrew Baumes