System Summary (needs all info)
| Field |
Description |
| Date | |
| All Calls | |
| All Answered | |
| All Missed | |
| Invalid | |
| Forwarded | |
| Queue Voicemails | |
| Manual | |
| Manual Answered | |
| Manual Missed | |
| InQueue | |
| InQueue Answered | |
| InQueue Missed | |
| Inbound | |
| Inbound Answered | |
| Inbound Missed | |
| Other | |
| Other Answered | |
| Other Missed | |
| Queue | |
| Queue Answered |
| Field |
Description |
| Queue Missed | |
| Dialer | |
| Dialer Answered | |
| Dialer Missed | |
| Dialer Connected | |
| Dialer Unconnected | |
| Talk Total | |
| Talk Manual | |
| Talk InQueue | |
| Talk Inbound | |
| Talk Other | |
| Talk Queue | |
| Talk Dialer | |
| Avg Talk | |
| Avg Talk Manual | |
| Avg Talk InQueue | |
| Avg Talk Inbound | |
| Avg Talk Other | |
| Avg Talk Queue | |
| Avg Talk Dialer |