System Summary (needs all info)

Field 

 Description 

 

 

 Date 

 

 

 

 All Calls 

 

 

 

 All Answered 

 

 

 

 All Missed 

 

 

 

 Invalid 

 

 

 

 Forwarded 

 

 

 

 Queue Voicemails 

 

 

 

 Manual 

 

 

 

 Manual Answered 

 

 

 

 Manual Missed 

 

 

 

 InQueue 

 

 

 

 InQueue Answered 

 

 

 

 InQueue Missed 

 

 

 

 Inbound 

 

 

 

 Inbound Answered 

 

 

 

 Inbound Missed 

 

 

 

 Other 

 

 

 

 Other Answered 

 

 

 

 Other Missed 

 

 

 

 Queue 

 

 

 

 Queue Answered 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 Field 

 Description 

 

 

 Queue Missed 

 

 

 

 Dialer 

 

 

 

 Dialer Answered 

 

 

 

 Dialer Missed 

 

 

 

 Dialer Connected 

 

 

 

 Dialer Unconnected 

 

 

 

 Talk Total 

 

 

 

 Talk Manual 

 

 

 

 Talk InQueue 

 

 

 

 Talk Inbound 

 

 

 

 Talk Other 

 

 

 

 Talk Queue 

 

 

 

 Talk Dialer 

 

 

 

 Avg Talk 

 

 

 

 Avg Talk Manual 

 

 

 

 Avg Talk InQueue 

 

 

 

 Avg Talk Inbound 

 

 

 

 Avg Talk Other 

 

 

 

 Avg Talk Queue 

 

 

 

 Avg Talk Dialer