Polycom 331/350 Cheatsheet
Overview
Within this space includes some of the most commonly used functions of the Polycom 331/350 SIP phone. Each of the tables represents a set of functions that will be available to you depending on your role within your organization as explained below:
- General Phone Functions - Applies to anyone who is using a Polycom 331/350 phone.
- Extended Agent Functions - Applies to those running a call center Intellasoft setup, these functions are specific to Agents. The General Phone Functions also apply.
- Extended Supervisor Functions - Applies to those running a call center Intellasoft setup, these functions are specific to those in a Supervisory role. The Extended Agent Functions and General Phone Functions also apply.
General Phone Functions
Agent |
Instruction |
Emergency | Dial 9 – 911 |
Outside Calls - Local |
Dial 9 + (7) Digit Local Number |
Outside Calls – Long Distance | Dial 9 + (10) Digit Long Distance Number |
Call Hold Retrieval To Another Phone |
Phone One: Place Call on Hold Phone Two: Dial * + PhoneOneExtension where call is holding |
Transfer Call |
|
Conference Call – Method 1 |
|
Conference Call – Method 2 |
|
Conference Call – Split Calls |
|
Arrow Up |
|
Extended Agent Functions
Agent |
Instruction |
Agent Login |
|
Agent Pause |
|
Agent Logoff |
|
Extended Supervisor Functions
Agent |
Action |
Voicemail |
|
Voicemail (Access from other extension) |
|
Call Center Station Monitor |
Press the # key to switch to the next call (If the extension has multiple Lines with calls) Press 8 to whisper to the Agent Press 9 to barge into the call |
Day / Night |
|