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This section covers the core basics of the web portal. If this is your first time using the web portal, start by getting familiar with logging in, basic navigation and account management in the Top Level Interface Components section. Afterward, familiarize you...

Overview This section includes the absolute minimums of the web portal. You can start by navigating to your organization's URL which will be given to you by your system administrator or Intellasoft representative. Afterwards you will see a login screen. Start...

Overview Grids contain the components within the web portal necessary for modifying existing or new data, as well as more specific functionality of the individual screens within the web portal. It is important that the exact setup will vary screen by screen, ...

These instructions are to be sent to a customer who wishes to record (or re-record) announcements/tracks that are set up to record with &setupTrack() in the AEL   Instructions to send to Customer: Below   Tips:-You may want to use a headset to minimize bac...

First: Choose Extension or Create New 1) Locate Extensions, and then find the Extension to set as a SoftPhone or2) Use the 'New Extension' buttonLocate Create New Next: Set CallerID Name and Phone Make/Model 1) Set CallerID name2) Enable Voicemail (o...

2025 - Feb 7 - Update 1 Phone Buttons - Loading speed efficiency update:  up to 840% increase in speed! 20256 - Jan 31 - Update 1 New Feature: Edit E911 Address Now you can update associated E911 location addresses with your DID Phone Numbers ...

What to do To address the challenge of spoofing and robocalls, some carriers are proactively blocking phone numbers or marking them as spam if determined by industry rules. Unfortunately, this practice can flag legitimate phone numbers.  We share your conc...

This guide will show you start to finish how to set up per-location E911. There is a $1.50 per month charge to activate E911 on a DID Phone Number.  There is no charge to make address updates. Note: Do NOT test Emergency Dialing by dialing 911.  State or Cit...