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Field Description Date The date within the date range selected Queue Name Name of the queue Average Active Calls Avg calls for particular hour possibly across multiple days.

Field Description Date Date and time of the agent activity, either a login or a logout Agent First Name First name of the agent involved with the login or logout Agent Last Name Last name of th...

Field Description Login Login time for the agent Logout Logout time for the agent Duration How long the agent was logged in for Agent First Name First name of the agent who was logged...

Field Description Agent Name Monday Tuesday Wednesday Thursday Friday Total Login Avg Login  

Field Description Start Stop Duration Agent First Name Agent Last Name Queue Name Status Start Reason Stop Reason  

Field Description Agent Name Name of the agent logged Date The date within the date range selected Pause Status Various pause codes the agent has used during date range Pause Duration How long ea...

Field Description Date All Calls All Answered All Missed Invalid Forwarded Queue Voicemails Manual Manual Answered Manual Missed InQueue ...

Field Description Avg Talk Dialer Date From Date To Incoming Calls Manual Calls Dialer Calls Dialer Calls Answered Dialer Agent Answered Total Calls Handled ...

Field Description Time From Num From Name Queue Jump Type Voicemail Night Mode DTMF Target  

Field Description VM Total Queue  

Field Description Hour Mailbox Num Voicemails  

Overview Note: This guide assumes you already have Linphone 4.0 installed and can launch it successfully.  Making a Call 1) Start by clicking the box at the top of the application, we call this the 'Dial' box 2) Type the contact number you are calling or...

Installing the latest version 1) Go to http://www.linphone.org 2) Click on 'Download' 3) Download the Linphone package for your specific system (Windows / Mac) Linphone Main Page Download Page 4) Start the installer, and accep...

Installing the latest version http://www.linphone.org Then to 'Download' - Download the Linphone package for your specific system (Windows / Mac) Linphone Main Page Download Page       - Start the installer, and...

1) Navigate to the App Store / Play Store 2) Locate and install the application: Linphone - By Belledonne communications 3) From the Linphone main screen, click "Use a SIP ACCOUNT" 4) Fill out all the fields Username This is the extension of the...

Overview This page includes some of the most commonly used functions of the Polycom VVX SIP phone (may also be called the VX400 or VX401). Each of the tables represents a set of functions that will be available to you depending on your role within your organi...

Overview Within this space includes some of the most commonly used functions of the Polycom 331/350 SIP phone. Each of the tables represents a set of functions that will be available to you depending on your role within your organization as explained below: ...

Direct Dial To place a call enter the number you wish to dial. Alternatively, you can dial by pressing one of the favorited contacts from the Lines screen or by using the directory (Press Directory button > find contact > press Dial) Press Dial. Wait for ...

Answering To Answer a Call: Pick up the Handset (to receive the call through the handset) Press the Answer button (this will answer the call through Speakerphone or Headset mode depending on what was most recently used) Press the Headset button (ensure y...

Active Call Functions Hold: Places active caller on hold until the Resume button is pressed. End Call: Terminates the active call. Transfer: Option for transferring to another extension or phone number (explained in depth below). More: Accesses additiona...