Dialer Control
Overview
Dialer Control
This is the main operations screen for starting and stopping the Dialer as well as getting real time status, stats and phone number lists. The lists include: who has been dialed, the results of those dialed numbers, who is still waiting to be dialed and more. It's a great way to get insight of exactly what is happening right now.
Tip
The status, stats and data lists are updated every few seconds when a campaign is running. If a campaign is stopped, there is still a periodic check just in case someone else started the campaign.
| Name |
|
Description |
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| Campaign Selector |
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Selects a campaign to control. Once selected, the real time status + stats are shown and the Show Activity Button is available to choose the specific Dialer data to view. | ||||||||
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Show Activity Button |
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Choose the real time Dialer data display. Each display is updated every few seconds to keep an eye on exactly what is happening. Additional detailed display info is available below. | ||||||||
| Start Button |
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Starts running the Dialer for the selected campaign. The status will change to RUNNING and phone numbers will begin to be dialed. | ||||||||
| Restart Button |
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Restarts the Dialer to the beginning of the campaign phone number list which will call all of the numbers again. | ||||||||
| Resume Button |
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Resumes the Dialer exactly where the campaign left off when it was stopped. | ||||||||
| Stop Button |
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Stops the Dialer and will no longer call numbers. Use Resume Button to pick up dialing where it left off. | ||||||||
| Status |
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The current campaign status:
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| Remaining |
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Numbers left to be dialed. | ||||||||
| Total Numbers |
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Total numbers in campaign. | ||||||||
| Answered Calls |
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Numbers that were successfully picked up. | ||||||||
| Dialed |
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Numbers dialed in campaign thus far. | ||||||||
| Busy / Failed |
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Numbers that were unreachable. | ||||||||
| Abandoned |
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Numbers that connected to the Dialer but hung up before connecting to an agent. | ||||||||
| Server Message |
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Real time status line from the server:
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Show Activity
| Field |
Description |
| Campaign | Campaign containing numbers that have been uploaded |
| Description | Brief descriptive on corresponding campaign |
| Dialed | Time dial was placed |
| Number | Number that was dialed |
| Phone # Group | Set of phone numbers within a group |
| Priority | Priority of the number in relation to other numbers in a campaign/group |
| Call Result | The result of the dial attempt |
Show Next Numbers
| Field |
Description |
| Campaign | Campaign containing numbers that have been uploaded |
| Description | Brief descriptive on corresponding campaign |
| Phone # Group | Set of phone numbers within a group |
| Priority | Priority of the number in relation to other numbers in a campaign/group |
| Phone Number | Number that was dialed |
| Locale | Region that the number corresponded with |
| Ok To Call | Yes / No based on call rules such as timezone etc. |
| Last Status | Status of last attempt (failed, connected, etc.) |
| Last Attempt | Date and time of last attempt |
| Next Attempt | Data and time of next attempt |
Show Never Dialed
Show Never Dialed
| Field |
Description |
| Campaign | Campaign containing numbers that have been uploaded |
| Locale | Region that the number corresponded with |
| Ok To call | Yes / No based on call rules such as timezone etc. |
| Count | Number of numbers that were not dialed. |
