# Dialer Control ## Dialer Control This is the main operations screen for starting and stopping the Dialer as well as getting real-time status, stats, and phone number lists. The lists include: who has been dialed, the results of those dialed numbers, who is still waiting to be dialed, and more. It's a great way to get insight into exactly what is happening right now.

Tip: The status, stats, and data lists are updated every few seconds when a campaign is running. If a campaign is stopped, there is still a periodic check just in case someone else started the campaign.

[![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/Qg0image.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/Qg0image.png)
**Name** **Control** **Description**
Campaign Selector![](https://public.intellasoft.net/download/thumbnails/8030030/01%20Dialer%20Control%20-%20Field%20Choose%20Campaign.png?version=2&modificationDate=1504725482182&api=v2) [![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/AJtimage.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/AJtimage.png) Selects a campaign to control. Once selected, the real time status + stats are shown and the **Show Activity Button** is available to choose the specific Dialer data to view.
Show Activity Button ![](https://public.intellasoft.net/download/thumbnails/8030030/01%20Dialer%20Control%20-%20Button%20Show%20Data%20Selector.png?version=2&modificationDate=1504725902936&api=v2) [![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/IHkimage.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/IHkimage.png) Choose the real-time Dialer data display. Each display is updated every few seconds to keep an eye on exactly what is happening. Additional detailed display info is available below.
Start Button![](https://public.intellasoft.net/download/thumbnails/8030030/01%20Dialer%20Control%20-%20Button%20Start.png?version=1&modificationDate=1504724213342&api=v2) [![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/FeKimage.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/FeKimage.png) Starts running the Dialer for the selected campaign. The status will change to RUNNING and phone numbers will begin to be dialed.
Restart Button![](https://public.intellasoft.net/download/thumbnails/8030030/01%20Dialer%20Control%20-%20Button%20Restart.png?version=1&modificationDate=1504724212672&api=v2) [![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/0aoimage.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/0aoimage.png) Restarts the Dialer to the beginning of the campaign phone number list which will call all of the numbers again.
Resume Button![](https://public.intellasoft.net/download/thumbnails/8030030/01%20Dialer%20Control%20-%20Button%20Resume.png?version=1&modificationDate=1504724212986&api=v2) [![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/ssFimage.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/ssFimage.png) Resumes the Dialer exactly where the campaign left off when it was stopped.
Stop Button![](https://public.intellasoft.net/download/thumbnails/8030030/01%20Dialer%20Control%20-%20Button%20Stop.png?version=1&modificationDate=1504724213679&api=v2) [![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/Ke6image.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/Ke6image.png) Stops the Dialer and will no longer call numbers. Use **Resume Button** to pick up dialing where it left off.
Status![](https://public.intellasoft.net/download/thumbnails/8030030/01%20Dialer%20Control%20-%20Field%20Status.png?version=1&modificationDate=1504724215753&api=v2) [![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/zYzimage.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/zYzimage.png) The current campaign status:
**RUNNING** Dialing numbers
**STOPPED** Not dialing numbers
**HOLD** Running with numbers to dial, but no numbers can be dialed right now due to the current rules in place
Remaining[![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/Uadimage.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/Uadimage.png) Numbers left to be dialed.
Total Numbers![](https://public.intellasoft.net/download/thumbnails/8030030/01%20Dialer%20Control%20-%20Field%20Total%20Numbers.png?version=1&modificationDate=1504724216078&api=v2)[![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/M1Kimage.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/M1Kimage.png) Total numbers in campaign.
Answered Calls![](https://public.intellasoft.net/download/thumbnails/8030030/01%20Dialer%20Control%20-%20Field%20Answered%20Calls.png?version=1&modificationDate=1504724214377&api=v2)[![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/m37image.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/m37image.png) Numbers that were successfully picked up.
Dialed![](https://public.intellasoft.net/download/thumbnails/8030030/01%20Dialer%20Control%20-%20Field%20Dialed.png?version=1&modificationDate=1504724215082&api=v2)[![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/H15image.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/H15image.png) Numbers dialed in campaign thus far.
Busy / Failed![](https://public.intellasoft.net/download/thumbnails/8030030/01%20Dialer%20Control%20-%20Field%20Busy%20Failed.png?version=1&modificationDate=1504724214755&api=v2)[![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/qnKimage.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/qnKimage.png) Numbers that were unreachable.
Abandoned![](https://public.intellasoft.net/download/thumbnails/8030030/01%20Dialer%20Control%20-%20Field%20Abandoned.png?version=1&modificationDate=1504724214010&api=v2)[![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/p7wimage.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/p7wimage.png) Numbers that connected to the Dialer but hung up before connecting to an agent.
Server Message![](https://public.intellasoft.net/download/thumbnails/8030030/01%20Dialer%20Control%20-%20Field%20Server%20Message.png?version=1&modificationDate=1504725123194&api=v2)[![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/qVeimage.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/qVeimage.png) Real-time status line from the server:
**Next Dial** NOW or the time until the next dial is scheduled to happen
**Active** Number of simultaneous Dialers running
**Dialing** Number of Dialers that are currently dialing
**Bridged** Number of calls currently connected to agents
## Real-Time Displays There are multiple real-time displays explained below. ### Show Activity
**Field** **Description**
CampaignCampaign containing numbers that have been uploaded
DescriptionBrief description on corresponding campaign
DialedTime dial was placed
NumberNumber that was dialed
Phone # GroupSet of phone numbers within a group
PriorityPriority of the number in relation to other numbers in a campaign/group
Call ResultThe result of the dial attempt
[![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/o57image.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/o57image.png) ### Show Next Numbers
**Field** **Description**
CampaignCampaign containing numbers that have been uploaded
DescriptionBrief description of the corresponding campaign
Phone # GroupSet of phone numbers within a group
PriorityPriority of the number to other numbers in a campaign/group
Phone NumberThe number that was dialed
LocaleRegion that the number corresponded with
Ok To CallYes / No based on call rules such as timezone etc.
Last StatusStatus of last attempt (failed, connected, etc.)
Last AttemptDate and time of last attempt
Next AttemptData and time of next attempt
[![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/CM1image.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/CM1image.png) ### Show Never Dialed
**Field** **Description**
CampaignCampaign containing numbers that have been uploaded
LocaleRegion that the number corresponded with
Ok To callYes / No based on call rules such as timezone etc.
CountNumber of numbers that were not dialed.
[![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/B6Uimage.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/B6Uimage.png)