Dialer Control Dialer Control This is the main operations screen for starting and stopping the Dialer as well as getting real-time status, stats, and phone number lists. The lists include: who has been dialed, the results of those dialed numbers, who is still waiting to be dialed, and more. It's a great way to get insight into exactly what is happening right now. Tip: The status, stats, and data lists are updated every few seconds when a campaign is running. If a campaign is stopped, there is still a periodic check just in case someone else started the campaign. Name Control Description Campaign Selector Selects a campaign to control. Once selected, the real time status + stats are shown and the Show Activity Button is available to choose the specific Dialer data to view. Show Activity Button Choose the real-time Dialer data display. Each display is updated every few seconds to keep an eye on exactly what is happening. Additional detailed display info is available below. Start Button Starts running the Dialer for the selected campaign. The status will change to RUNNING and phone numbers will begin to be dialed. Restart Button Restarts the Dialer to the beginning of the campaign phone number list which will call all of the numbers again. Resume Button Resumes the Dialer exactly where the campaign left off when it was stopped. Stop Button Stops the Dialer and will no longer call numbers. Use Resume Button to pick up dialing where it left off. Status The current campaign status: RUNNING Dialing numbers STOPPED Not dialing numbers HOLD Running with numbers to dial, but no numbers can be dialed right now due to the current rules in place Remaining Numbers left to be dialed. Total Numbers Total numbers in campaign. Answered Calls Numbers that were successfully picked up. Dialed Numbers dialed in campaign thus far. Busy / Failed Numbers that were unreachable. Abandoned Numbers that connected to the Dialer but hung up before connecting to an agent. Server Message Real-time status line from the server: Next Dial NOW or the time until the next dial is scheduled to happen Active Number of simultaneous Dialers running Dialing Number of Dialers that are currently dialing Bridged Number of calls currently connected to agents Real-Time Displays There are multiple real-time displays explained below. Show Activity Field Description Campaign Campaign containing numbers that have been uploaded Description Brief description on corresponding campaign Dialed Time dial was placed Number Number that was dialed Phone # Group Set of phone numbers within a group Priority Priority of the number in relation to other numbers in a campaign/group Call Result The result of the dial attempt Show Next Numbers Field Description Campaign Campaign containing numbers that have been uploaded Description Brief description of the corresponding campaign Phone # Group Set of phone numbers within a group Priority Priority of the number to other numbers in a campaign/group Phone Number The number that was dialed Locale Region that the number corresponded with Ok To Call Yes / No based on call rules such as timezone etc. Last Status Status of last attempt (failed, connected, etc.) Last Attempt Date and time of last attempt Next Attempt Data and time of next attempt Show Never Dialed Field Description Campaign Campaign containing numbers that have been uploaded Locale Region that the number corresponded with Ok To call Yes / No based on call rules such as timezone etc. Count Number of numbers that were not dialed.