Overview

An extension is an assignment to a physical phone, soft phone, voicemail box, or any similar device configured within the system.  A phone must have an extension assigned to it to receive calls.

A user cannot configure his or her own extension.  Only an administrator can update an extension.

Configurations

Field	Type	Description	Required
Extension	Alphanumeric	Extension identifier   Numeric digits are recommended if the extension must be dialed from a phone.	Yes
Device Type	List	Extension device type   Type Description SIP SIP (Session Initiation Protocol) device IAX2 IAX2 (Inter-Asterisk eXchange) device DAHDI DAHDI (Digium Asterisk Hardware Device Interface) device VIRTUAL Voicemail-only or call-forwarding extension, not connected to any physical device or softphone SIP-VIRTUAL Additional extension on a device that supports multiple extensions VIRTUAL and SIP-VIRTUAL device types do not use extension licenses.	Yes
CallerID Name	Field	Caller ID name – displayed on devices that support caller ID	Yes
User	List	Portal user associated with the extension (refer to Users for more information) – select if a specific user requires permission access   VIRTUAL and SIP-VIRTUAL device types do not use extension licenses.	Yes
Agent	Value	Indicates if extension is associated with an agent	Read-only
Status	Value	Status of device registered to server   Status Description OK The device is registered and configured   IP and port are always displayed for this status. UNREACHABLE The system cannot reach a registered device   An UNREACHABLE status could indicate an issue.  Contact your system administrator if you suspect a problem. UNKNOWN The system has given up trying to contact an UNREACHABLE device UNMONITORED Endpoint is not monitored   IP and port are always displayed for this status. An UNMONITORED endpoint can still be called.  When this endpoint is called, the system will try to reach it until it times out.  If the endpoint is unresponsive, the call fails. BLANK No device is registered to this extension   A blank status could indicate an issue.  Contact your system administrator if you suspect a problem.	Read-only
IP	Numeric	Internet protocol address (IPv4 format – e.g. 255.255.255.255) assigned to the extension	Read-only
Port	Numeric	Device signaling port	Read-only
Voicemail	Checkbox	Enables or disables voicemail	No
Voicemail Pin	Numeric	Voicemail PIN – enabled if voicemail is enabled	Yes if voicemail is enabled
Voicemail Email	Email	Email address where voicemail messages are sent – enabled if voicemail is enabled	No
Controls	n/a	Extension tools   Icon Description Opens the Voicemail configuration manager Opens the Phone Buttons configuration manager Delete extension – see Deleting an Extension below	n/a

Additional Configurations

Some extensions require additional configurations, depending on your organizational needs.  These configurations are described under Phone Configuration. Contact your system administrator for more information.

Adding an Extension

1. Click Extensions on the Navigation pane.
   The Extension Settings pane appears.
2. Click New Extension on the upper menu.
   
   A row editor appears.
3. Enter the fields as required.  Refer to Configurations above.
4. Click Save New Extension.
   The new extension is added.

Editing an Extension

1. Click Extensions on the Navigation pane.
   The Extension Settings pane appears.
2. Double-click the extension row you want to edit.
   A row editor appears.
3. Make any desired edits.  Refer to Configurations above.
4. Click Save.
   The extension edits are complete.

Deleting an Extension

Warning

Even if an extension is inactive or disconnected, it may have call forwarding enabled, or the associated voicemail box may be used elsewhere. Ensure all functions related to the extension are unused before removing.

1. Click Extensions on the Navigation pane.
   The Extension Settings pane appears.
2. Under the Controls column, click the red X for the extension you want to delete.
   A confirmation pop-up window appears.
3. Click OK to delete the extension.

Additional Notes

• The number of available extensions depends on your IntellaSoft licensing. You may need to be purchase additional licenses to add more extensions. Contact your IntellaSoft sales representative for more information.