E911

This guide will show you start to finish how to set up per-location E911.

Note: Do NOT test Emergency Dialing by dialing 911.  State or City imposed fines may be applied to businesses dialing Emergency Services without a real emergency.

Use 933 to test Emergency Services dialing.

Dialing 911 Without a correct 911 Address associated will result in a non-refundable $250 Carrier-imposed fine to your account.

Testing with 933 will not cause any financial liability for incorrect details.

E911 Emergency Services dialing works like this:

• DID / PhoneNumber - Is associated to an address at the Carrier
• PhoneGroup - Associate the E911 DID to this number
  
• Extension - Associate the Extension to the correct PhoneGroup that maps to the E911 DID
  
  
  

When an extension places an Emergency Call or Test Emergency Call  call the system will

1. Locate the PhoneGroup for the Extension
2. Select the associated E911 DID for the call
   
3. Ignoring the standard CallerID set for the PhoneGroup, the system will instead select the E911 DID for the CallerID
4. The outgoing call to Emergency Services will Automatically send the registered address to the dispatcher
   
5. It's important to keep your address current/correct using the 'DID Editor' and selecting 'Edit E911 Address'