Standard Features - Cloud Phone Service
Standard Extension
| Feature | Included | Note |
|---|---|---|
| Local + Domestic Calling | Yes | Total minutes available up to account total. (Each extension adds 400 minutes to the account) |
| Call History | Yes | Call research is available for the life of the account. Call history |
| Voicemail | Yes | Voicemail storage up to 90 days |
| Call Forwarding | Yes | Forward calls to any number (minutes are used out of the account total) |
| Twinning | Yes | Ring an external line, such as a cell phone if the desk extension rings with no answer. |
| Hunt Groups | Yes | Ring a group of phones in order, or as a ring-all group. With ringback feature for no-answer. |
| Call Park | Yes | Call parking lots with ringback feature |
| Page Group | Yes | Page multiple phones to broadcast a message across the office. |
| Day/Night Schedule | Yes | Office hours automatically determine which path callers will go when reaching the main menu |
| Company Directory | Yes | Full company extension list available via the desk phone. |
| CallerID Block | Yes | Block abusive callers or spam/scam callers by adding their phone number to the block list |
| CallerID Remap | Yes | Callers from cell phones generally don't show the name. Store favorite caller names so that it's not just "Wireless Caller" that shows on the phone screen. |
| MeetMe Bridge | Yes | Up to 10 participants in a room. Upgrade available to 25 and 50 participants. (minutes are used out of the account total) |
| Restrict who can call long distance or internationally. Restrict certain features to certain phones (Example: Only allow front desk to switch to night mode) | ||
| Call Recording | Add-On Available | Call recording can be activated on a per-phone basis. Local regulations will apply on how calls can be recorded. |
| AutoAttendant / IVR | Add-On Available | Menu system to greet callers so they can reach the correct department |
| Announcements / Tracks | Included with IVR | Upload and manage custom greetings and announcements |
| Operator Console | Add-On Available | Front-Desk Operator can monitor incoming calls and quickly transfer to departments, individuals, and voicemail. |
| Operator Console Messaging | Add-On Available | Front-Desk Operator can send text messages directly to desk phones without having to make a phone call. |
| Advanced Features | Included | Note |
| HotDesking | Yes | A physical phone can be temporarily 'moved' at another station |
| SLA - Shared Lines | Yes | Available on Yealink phones. Share the same line across multiple phones with barge-in capability |
| Call Center | Add-On Available | Advanced routing available. Advanced reporting available. |
| Dialer - Blended Call Center | Add-On Available | Dial phone numbers when inbound call volume is low. |
| Conference Bridge | Add-On Available | Scaling up to 200 simultaneous callers per account. |