Queue Leave Conditions

Overview

This screen is for setting maximum wait times that callers may wait in a Queue before going to an unavailable destination. This is optional, but if there is a need for a caller to be sent to Voicemail, a specific extension, or even another Queue, among other options. It is useful because you are able to specify to certain periods of time in the day where their may be a shortage of Agents in Queue in which they may be to busy to receive incoming calls.

It is important to ensure that you have selected the correct Queue before making any changes. You may select a Queue to set conditions to via the drop down menu at the to left-hand portion of the Queue Leave Conditions screen.

Adding a New Queue Leave Condition

Required	Start Time	List	Start Time (24 hour clock)
	End Time	List	End Time (24 hour clock)
	Caller Wait Time	List	Caller Queue Queue Wait Time (15 second increments)
	Goto	Field	Usually numeric, goes to unavailable destination

Navigate to the Queue Leave Conditions screen from the Navigation Panel. Ensure you have selected the correct Queue via the drop Select Queue function at the top left-hand part of the screen. Next click the button labeled New Queue Leave Condition.

Next choose a Start Time, End Time, Caller Wait Time, and Goto destination. Next click the Save Queue Leave Condition button. After you click save you will see a message stating Changes Saved.

Adding a New Queue Leave Condition

Navigate to the Queue Leave Condition screen from the Navigation Panel. Find the Queue Leave Condition you wish to delete, highlight by clicking on it, and then click the red X under the Delete column. A confirmation pop up will appear confirming your selection. If you wish to delete click OK, you will see a message stating Changes Saved, if this is not the entry to wish to delete click Cancel, to return to the screen.