Agent Performance
Overview
Top Section
| Field |
Type |
Description |
| Name | ||
| When | ||
| Queue Calls | ||
| Calls In | ||
| Calls Out | ||
| Calls Total | ||
| Missed Rings | ||
| Logged In | ||
| Avg Talk Time | ||
| Avg Answer Time |
Bottom Section
| Field |
Type |
Description |
| Time | ||
| Dept | ||
| From Name | ||
| From Number | ||
| Agent | ||
| To Name | ||
| To Number | ||
| Answer | ||
| Wait | ||
| Talk | ||
| Duration | ||
| Play |