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The Extensions screen allows you to associate Extensions with phones.  A phone must have an Extension associated with them to receive calls.  Extensions can be associated with physical phones, soft phones, or voicemail boxes. Adding an Extensi...

Welcome to the web portal documentation. The best place to start is the Web Portal Introduction. This covers how to get started, including: Logging In Navigation Grid-Based Editor Important topics for administ...

This section includes options for configuring and utilizing the IntellaDialer addon if it is installed on your system. The IntellaDialer is a sophisticated system for calling large groups of numbers on an automated basis. It is highly configurable to ensure th...

Welcome to the IntellaQueue documentation space. This space is dedicated to organizations that are running a call center style phone system and have our IntellaQueue product licensed. Here you will find detailed instructions on how to add and manage Agents, Qu...

In this book, you will find relevant information on utilizing third-party software and hardware that are not IntellaSoft products but are installed as part of your overall IntellaSoft Communications Platform. You can find quick references specific to your devi...

This section of the IntellaSoft documentation is specific to the IntellaConference conference bridge system. This is another optional product of IntellaSoft that allow advanced customization and configuring of conference bridges to allow multiple parties to co...

Thank you for choosing Intellasoft as your communications solution vendor and welcome to the Intellasoft Products Documentation. This documentation, an all-in-one reference, describes all available core features, add-ons, and best practices of the Intellasoft...

Configurations Additional Configurations Adding an Extension Editing an Extension Deleting an Extension Additional Notes An extension is an assignment to a physical phone, softphone, voicemail box, or any similar device configured within th...

Field Description Max Simul Calls Avg Simul Calls Max Simul Calls In Avg Simul Calls In Max Simul Calls Out Avg Simul Calls Out Avg Call Duration Max Call Duration ...

This chapter is dedicated to training on the various features of the Polycom VVX 400. Above each video are step-by-step instructions that correspond with the videos, though in some cases they may be more detailed. The video player is controlled by buttons loca...

This chapter is dedicated to training on the various features of the Polycom VVX 400. Above each video are step-by-step instructions that correspond with the videos, though in some cases they may be more detailed. The video player is controlled by buttons loca...

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The CLI is a powerful tool for viewing and editing your current system configuration. To use the CLI, you will need to access your phone system's console via a superuser.  The system console is available either at the local terminal or via SSH. We recommend t...

A Trunk is a link to another system, such as a phone carrier, pbx, etc, to send and receive calls. A Trunk will need a Trunk Handler defined beforehand to function properly.  Adding a Trunk 1) Enter the CLI's configuration mode 2) Ensure you have already ma...

Defines a context that will handle incoming call routing. Adding a Trunk Handler 1) Enter the CLI's configuration mode 2) Enter the name of the Trunk Handler you wish to create. You will be prompted with the minimum required settings. vbox-markm(config)# t...