Phone Map Members

Overview

The Phone Map Members screen is similar to the Hunt Group Members screen in which all it is is a screen dedicated to adding the actual Phone Map Members to. 

 

 

Group Selection

When you are modifying Phone Map Members you do so by selecting an appropriate Phone Map Group. Before editing a Phone Map Group and it's Phone Map Members ensure you have a proper group selected by selecting one from the drop down menu labeled Select Phone Map Group, which is at the top left hand corner of the Phone Map Members screen. The Phone Map Group in the drop-down is referenced by it's Phone Map Group Name as well as ID, which was setup in the Phone Map Group screen.

Adding New Phone Maps

Start by navigating to the Phone Map Members screen via the Navigation Panel. Select a Phone Map Group from the drop down menu following the instructions according Group Selection. Next click the New Phone Map button,  choose a name and an appropriate number (external, internal, local, depending on the Phone Map Group's Class of Service).

When you are satisfied click Save New Phone Map otherwise click cancel. You will see a message stating Changes Saved if the number has saved successfully.

Repeat the previous steps until you are satisfied. You are able to have an unlimited amount of phone maps added to a Phone Map Group however the phone maps are designed for a 1 to 1 configuration, meaning only one number can be active at a time. If you wish to use multiple numbers in a phone map group, you should use a Hunt Group instead.

To enable/disable a number, click on the row you wish to modify. Afterwards, check the box to enable or disable the phone map group member. When you're finished click Save, you should see a message stating Changes Saved after.

Repeat the previous steps as necessary to ensure that only one phone map member is enabled, while the others are disabled. This is indicate by a Yes (for enable) or No (not enabled) in the Enabled column. 

Removing a Phone Map Group Member

Start by navigating to the Phone Map Members screen via the Navigation Panel. Select a Phone Map Group from the drop down menu following the instructions according Group Selection. Find the Member you wish to delete, then simply click on the red X in the delete column.

A confirmation pop up will appear confirming your selection. If you wish to delete click OK, you will see a message stating Changes Saved, if this is not the entry to wish to delete click Cancel, to return to the screen. Afterwards, ensure that an appropriate Member in the PhoneMap Group is enabled, this will be up to your organizations needs. If you do not enable a member after deleting a member that has been previously enabled (such as the example here), then this Phone Map Group will not have an active member available to receive calls. If however, you simply deleted a member that is disabled while another remains enabled, no further action is necessary.