Overview
An extension is an assignment to a physical phone, soft phone, voicemail box, or any similar device configured within the system. A phone must have an extension assigned to it to receive calls.
A user cannot configure his or her own extension. Only an administrator can update an extension.
Configurations
| Field |
Type |
Description |
Required |
| Extension | Alphanumeric |
Extension identifier
Numeric digits are recommended if the extension must be dialed from a phone. |
Yes |
| Device Type | List |
Extension device type |
| Type |
Description |
| SIP |
SIP (Session Initiation Protocol) device |
| IAX2 | IAX2 (Inter-Asterisk eXchange) device |
| DAHDI |
DAHDI (Digium Asterisk Hardware Device Interface) device |
| VIRTUAL |
Voicemail-only or call-forwarding extension, not connected to any physical device or softphone |
| SIP-VIRTUAL |
Additional extension on a device that supports multiple extensions |
VIRTUAL and SIP-VIRTUAL device types do not use extension licenses.
Caller ID name – displayed on devices that support caller ID
Portal user associated with the extension (refer to Users for more information) – select if a specific user requires permission access
Calls made
VIRTUAL receivedand bySIP-VIRTUAL adevice usertypes aredo logged,not whichuse canextension be used for custom administrator reports.licenses.
Indicates if extension is associated with an agent
Status of device registered to server
| Status |
Description |
| OK |
The device is registered and configured
IP and port are always displayed for this status. |
| UNREACHABLE |
The system cannot reach a registered device
An UNREACHABLE status could indicate an issue. Contact your system administrator if you suspect a problem. |
| UNKNOWN |
The system has given up trying to contact an UNREACHABLE device |
| UNMONITORED |
Endpoint is not monitored
IP and port are always displayed for this status. An UNMONITORED endpoint can still be called. When this endpoint is called, the system will try to reach it until it times out. If the endpoint is unresponsive, the call fails. |
| BLANK |
No device is registered to this extension
A blank status could indicate an issue. Contact your system administrator if you suspect a problem. |
Internet protocol address (IPv4 format – e.g. 255.255.255.255) assigned to the extension
Device signaling port
Voicemail PIN – enabled if voicemail is enabled
Email address where voicemail messages are sent – enabled if voicemail is enabled
Extension tools
| Icon |
Description |
|
Opens the Voicemail configuration manager |
|
Opens the Phone Buttons configuration manager |
|
Delete extension – see Deleting an Extension below |
Additional Configurations
Some extensions require additional configurations, depending on your organizational needs. These configurations are described under Phone Configuration. Contact your system administrator for more information.
Adding an Extension
- Click Extensions on the Navigation pane.
The Extension Settings pane appears. - Click New Extension on the upper menu.
A row editor appears. - Enter the fields as required. Refer to Configurations above.
- Click Save New Extension.
The new extension is added.
Editing an Extension
- Click Extensions on the Navigation pane.
The Extension Settings pane appears. - Double-click the extension row you want to edit.
A row editor appears. - Make any desired edits. Refer to Configurations above.
- Click Save.
The extension edits are complete.
Deleting an Extension
Warning
Even if an extension is inactive or disconnected, it may have call forwarding enabled, or the associated voicemail box may be used elsewhere. Ensure all functions related to the extension are unused before removing.
- Click Extensions on the Navigation pane.
The Extension Settings pane appears. - Under the Controls column, click the red X for the extension you want to delete.
A confirmation pop-up window appears. - Click OK to delete the extension.
Additional Notes
- The number of available extensions depends on your IntellaSoft licensing. You may need to be purchase additional licenses to add more extensions. Contact your IntellaSoft sales representative for more information.