Inbound CallerID Remap

Overview

Inbound CallerID Remap allows you to set the Caller ID of external calls on a number-by-number basis.  This is useful for phone numbers that don't have caller id associated with them, that may call into your organization with frequency.  It is not possible to use this function to differentiate between people who call from a hidden, private, or unavailable number.  However; if you wish to block calls from such numbers it is possible to do so, contact your System Administrator for assistance.

Adding a New Remap

Navigate to the Inbound CallerID Remap screen. Click the button labeled New Remap,  a form will appear with several options available. Start by inputting a Match Number you wish to remap. This is the inbound number that will be remapped to a new name and/or phone number.

Next input the Replace CallerId Name associated with the Match Number. This is the name that will show up in your organizations Caller ID when it matches an inbound number that is calling. You may also replace the inbound number to show something different in the Replace CallerId Num. You can use a custom name (Replace CallerID Name) or custom number (Replace CallerID Num) or you can use both.  After you are satisfied with what you have entered, click Save to save the the New Remap, if not click Cancel. After you Save you will see a message stating Changes Saved.

Removing a Inbound CallerId Remap

Navigate to the Inbound CallerID Remap screen via the Navigation Panel. Click on the Remap you wish to delete, then click on the Red X in the Delete column.  A confirmation pop up will appear confirming your selection. If you wish to delete click OK, you will see a message stating Changes Saved, if this is not the entry to wish to delete click Cancel, to return to the screen.