Skip to main content

Hunt Groups

Overview


Hunt Groups contain Hunt Group Members, which are a collection of phones to be dialed until a party is reached.  They can be set up to ring a collection of phonephones all at once, or one at a time in a set order. 

Adding a Hunt Group

1) Start by navigating to the Hunt Groups screen from the Navigation Panel.

2) Next click the New Hunt Group button.

Afterwards

3) Enter a formname will appear with several options to select from, start by givingfor the Hunt GroupGroup. a name. ThatThe name cannot contain space,spaces, if you wish to seeuse a space use an underscore instead.

image.png

4)

Afterwards chooseEnter a Description for the Hunt Group,Group. theThe description should be brief but can contain spaces. 

Next5) chooseChoose a Class of Service for the Hunt Group. (clickWhat here foris a explanation of Class of ServiceService?)

image.png

6)

Next selectSelect a Hunt Group Type for the Hunt Group. The(See twobelow options available are RINGALL or LINEAR. Forfor an explanation pleaseof seegroup thetypes)

info box below the example.

7) After you are finished, click the Save button in the middle if you are satisfied with the Hunt Group you have created.middle. 

image.png

Tip: to quickly edit the members of a hunt group, click on the green button on the far right under controls.image.png

Hunt Group Types


Hunt Group Type
 Definition
RINGALL ALL members of the Hunt Group will ring simultaneously until the call is picked up. If the call is not picked up it will go to the unavailable destination that is programmed to that Hunt Group on the back end of the web portal
LINEAR The members of the associated Hunt Group will ring in the  chronological sequence as defined in the Hunt Group Members screen. If a call is never picked up, the call will go to the unavailable destination which is programmed on the back end of the web portal.

Quick Edit of Hunt Group Members

An action column button is available in Hunt Groups to quickly go to the Hunt Group Members screen. To do so, simply click on the button on the right hand side of the Hunt Group you wish to edit. 

image.png

Removing a Hunt Group 

Start1) by navigatingNavigate to the Hunt Groups screen via the Navigation Panel. 

2) Find the desired Hunt Group you wish to delete,delete

next

3) clickClick the red X in the Controls column. 

When you are removingremove a Hunt Group Group,it is important to remember you are also deleting the Hunt Group Members alongassociated with it. ItMake is important to ensuresure that this will not interrupt with your organization's call flow. If you have any doubts about this contact your system administrator for questions or instructions.administrator.

4) A confirmation pop pop-up will appear confirming your selection. If you wish to deletedelete, click OKOK. , youYou will see a message stating Changes SavedSaved., ifIf this is not the entry to wish to deletedelete, click Cancel, to return to the screen.

.

image.png

Back to top