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Hunt Groups

Overview


Hunt Groups contain Hunt Group Members, which are a collection of phones to be dialed until a party is reached.  They can be set up to ring a collection of phone all at once, or one at a time in a set order. 

 

 

Adding a Hunt Group

Start by navigating to the Hunt Groups screen from the Navigation Panel. Next click the New Hunt Group button. Afterwards a form will appear with several options to select from, start by giving the Hunt Group a name. That name cannot contain space, if you wish to see a space use an underscore instead.

Afterwards choose a Description for the Hunt Group, the description should be brief but can contain spaces. 

Next choose a Class of Service for  the Hunt Group. (click here for a explanation of Class of Service)

Next select a Hunt Group Type for the Hunt Group. The two options available are RINGALL or LINEAR. For an explanation please see the info box below the example. After you are finished, click the Save button in the middle if you are satisfied with the Hunt Group you have created. 

Hunt Group Types
Hunt Group Type
 Definition
RINGALL ALL members of the Hunt Group will ring simultaneously until the call is picked up. If the call is not picked up it will go to the unavailable destination that is programmed to that Hunt Group on the back end of the web portal
LINEAR The members of the associated Hunt Group will ring in the chronological sequence as defined in the Hunt Group Members screen. If a call is never picked up, the call will go to the unavailable destination which is programmed on the back end of the web portal.

Quick Edit of Hunt Group Members

An action column button is available in Hunt Groups to quickly go to the Hunt Group Members screen. To do so, simply click on the button on the right hand side of the Hunt Group you wish to edit. 

Removing a Hunt Group 

Start by navigating to the Hunt Groups screen via the Navigation Panel. Find the desired Hunt Group you wish to delete, next click the red X in the Controls column. 

When you are removing a Hunt Group it is important to remember you are deleting the Hunt Group Members along with it. It is important to ensure that this will not interrupt with your organization's call flow. If you have any doubts about this contact your system administrator for questions or instructions.

A confirmation pop up will appear confirming your selection. If you wish to delete click OK, you will see a message stating Changes Saved, if this is not the entry to wish to delete click Cancel, to return to the screen.

 

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