DayNight Schedule

Overview

The DayNight Schedule screen is where you set the actual schedule for the DayNight Groups themselves. You have the ability to set a permanent schedule as well specific periods of time where the schedule may need to be modified based on current needs of your organization. 

Group Selection

When you are modifying a DayNight Schedule you do so by selecting a DayNight Group. Before editing a DayNight Schedule ensure you have a proper group selected by selecting one from the Select Group drop down, which is at the top left hand corner of the DayNight Screen. 

Adding a Day Schedule

Start by navigating to the DayNight Schedule screen from the Navigation Panel. Afterwards choose a DayNight Group to modify as shown in the Group Selection, Ensure you have selected the correct group. To add a Day Schedule start by clicking New Schedule within the Day Schedule tab, alternatively you click simply click on a pre-existing day if you are modifying the permanent Day Schedule. A row editor will appear in the grid with several options,. Start be selecting the appropriate day (days always range from Sunday through Saturday, each day must be set individually). After you select a day enter an appropriate start time and end time (the times are specific to AM and PM). Lastly select an appropriate Entry Type (Day or Night) to determine how the DayNight Group will behave when it's within start time and end time. All of the options are contained with drop down menu in each of their respective columns. 

After you are satisfied with your selection, click Save New Schedule. If the changes have been saved successfully you will see a green message at the saying Changes Saved. Repeat the previous steps to add additional days.

Removing a Day Schedule

Start by navigating to the DayNight Schedule screen from the Navigation Panel. Afterwards choose a DayNight Group to modify as shown in the Group Selection, Once you are in the DayNight Schedule screen start by finding the correct date to remove, and click on the red X under the Delete column.  A confirmation pop up will appear confirming your selection. If you wish to delete click OK, you will see a message stating Changes Saved, if this is not the entry to wish to delete click Cancel, to return to the screen.

Adding Additional NightHours

Adding Additional Night Hours is performed the same way as adding Additional Day Hours except that you will the Add Night Hours, as shown below. The Add Night Hours tab is to the right of the Add Day Hours tab within the DayNight Schedule screen. 

Let's say we have a permanent day schedule of Monday through Friday 7:00 AM to 5:00 PM. An event is coming up requiring the selected DayNight Group to stay over Wednesday and Thursday 2 hours, from 5:00 PM to 7:00PM. To accomplish this you will have to make two individual entries for each date. The reason for this is if you set a start time for additional hours of Wednesday at 5:00 PM through Thursday at 7:00 PM the entire range of defined hours will indicate that the DayNight Group is in Day Mode. If the phones are configured to receive calls in Day Mode they can potentially receive calls during hours that were not intended to be received (e.g. between 7:00 PM through 7:00 AM the next morning)

After you have ensured that have selected the correct range of hours, click Save Day Override. If the changes are successful a message will appear at the top stating Changes Saved.

Adding Additional Day Hours

Start by navigating to the DayNight Schedule screen from the Navigation Panel. Afterwards choose a DayNight Group to modify as shown in the Group Selection,

Additional Day Hours are defined by a range of both a start date and start time as well as end date and end time. Start by selecting a start date for the Additional Day Hours, afterwards select a start time. Start and end times run off a AM and PM schedule (not a 24 hour clock). Afterwards select an appropriate end date, as well ass end time. If you need to have multiple days of additional hours at specific times you will need to make multiple entries for each day. 

Removing Additional Day or Night Hours 

Start by navigating to the DayNight Schedule screen from the Navigation Panel. Afterwards choose a DayNight Group to modify as shown in the Group Selection, once you have selected the correct group, find the correct Additional Day Hours or Additional Night Hours you wish to remove. Both of these functions are removed in the same way but in this example we will only remove the Additional Day Hours. 

From the Additional Day Hours or Additional Night Hours tab click the red X in the Delete column. A confirmation pop up will appear confirming your selection. If you wish to delete click OK, you will see a message stating Changes Saved, if this is not the entry to wish to delete click Cancel, to return to the screen.