Class of Service

Overview

Throughout the web portal you will see certain screens have a class of service value that must be selected. The class of service can be thought of as a security feature. Currently the following screens have this value:

Class of Services define what numbers an associated group can call, it is possible to setup specific classes of service to handle specific numbers. By default, most Intellasoft installations will come with 4 default classes of service.

Class of Service	Description
Internal Calls	Can call internal extensions only.
Internal + Local Calls	Same as above but can additionally call numbers with a local area code.
Internal + Local + Long Distance Calls	Same as above but can additionally call numbers that are long distance (non-local area code).
International + Local + Long Distance + International Calls	Same as above but can additionally call numbers that are internationally based.

Additional options are available for creating classes of services, but you will need to contact your system administrator/IntellaSoft representative for options on configuring this. It is important to note that class of service applies to calls that are being transferred from the extension/group that the class of service applies to. There are also options for blocking certain calls at the forefront without them gaining access to the phone system such as the IVR (Interactive Voice Response), live agents, individual extensions, etc.