Overview

Thank you for choosing Intellasoft as your communications solution vendor and welcome to the Intellasoft Products Documentation.

This documentation, an all-in-one reference, describes all available core features, add-ons, and best practices of the Intellasoft Communications Platform.

If you are immediately in need of support, please visit the Help Desk portal and submit a service ticket to our team.

If you are new to the Intellasoft Communications Platform, the best starting point is the Core Web Portal.

Throughout these pages, there will be descriptions of add-on functionality that may not exist on your installed system.

If your organization can benefit from any of these add-ons, or if you have a suggestion or idea for a feature, feel free to reach out to our team through your local distributor or our Help Desk.

Intellasoft Communications Platform - Portal User Guide:

Core Web Portal (Covers the Standard System. Users, Extensions, Schedules, and more)
IntellaQueue (Call Center Addon)
IntellaDialer (Outbound Automated Dialer Addon)
IntellaConference (Multi-Party Conference Bridge Addon).

Additional Documentation

Hardware/Software
- Phones
  - Desk Phones
    - Polycom 331/335
    - Polycom VVX
  - Soft Phones
    - Linphone
    - Zoiper
- Hardware
  - [Routers]

Additional hands-on Training Options are available such as [on-site], [screen share], and [phone support].

Documentation Quick Tips

Left-side navigation contains all documentation spaces in the system (also accessible from the table of contents within each space)
Each space's main page has an introduction highlighting the important pages as well as any special notes about that space
Each page in a space has its own table of contents
Search at the top right is very powerful and searches across the entire documentation corpus (global search) regardless of your current space
Coming soon: the ability to submit feedback for suggested documentation corrections such as typos, missing information, etc.

Documentation Table of Contents

Core Web Portal - All core features included in a standard Intellasoft installation plus comprehensive detail for each screen.
IntellaDialer - Outbound dialer add-on: preview / progressive / predictive strategies, campaign management and dialer reporting options for supervisors.
IntellaQueue - Call center add-on providing agent and queue management with powerful report generation.
IntellaConference - Conference bridge add-on for secure, multi-party audio conferencing.
3rd Party Hardware/Software - Additional information detailing use and configuration of Polycom phones, soft phones, routers, etc.
IntellaSoft Reseller - Additional web portal features just for re-sellers.