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Overview

Overview

IntroWelcome to Installingthe IntellaQueue documentation space. This space is dedicated to organizations who are running a call center style phone system and have our IntellaQueue PCproduct Toolbar

licensed.

First,In download the application at this website.

https://ssl.intellasoft.net/software/intellaToolbar/intellaQueue-setup.exe

Second, open your downloads folder

Run intellaQueue-setup.exe

Following this, on the IntellaQueue pop up, hit the install button

Once on this next page, check of the acceptance box

After that, let the installation run

When this is done,here you will havefind thisdetailed desktopinstructions icon

on
how

Onceto runadd youand willmanage Agents, Queue, as well as powerful Report Generation.  Similar to the Core Web Portal each space represents a screen within the IntellaSoft Web Portal, and can be promptedaccessed withfrom the DatabaseNavigation SettingsPanel. Window

The

WhenIntellaQueue thiscomponents opensare uptypically clickcontained Connect

within
a
collapsible
folder

Here,called youCall replace cxxxxx with your client ID, including the c

Replace the yyy with the desired extension

And then, replace the zzzz with the set Agent NumberCenter in the agentweb editorportal, as shown below.

Then press the login.

For more advanced system customization see: 

  • WebAgent ToolbarEditor Login

    for adding and removing Agents, as well as setting Agent login information
  • Agent Assignments for add/removing Agents to Queues, and vice versa (associating agents with Queues)
  • Agent Assignments Schedule for configuring Queue parameters for Agents
  • Queue Leave Conditions for configuring parameters for Agents to be removed Queues (such as when no callers are waiting/incoming)
  • Queue Settings for adding new Queues and configuring basic settings for said Queues
  • Generate Reports powerful report generation gathered from Agent and Queue calls.
  • Call Center Data contains data about calls made to and from Queues in a hierarchical format.

https://toolbar.intellasoft.net/image.png

Enter the user’s Extension (Client ID-Extension Number), Agent Number, and Agent Pin and

This will bring the agent toolbar up, where the user needs to hit the login button

 

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