Overview
WelcomeIntro to Installing IntellaQueue PC Toolbar
First, download the application at this website.
https://ssl.intellasoft.net/software/intellaToolbar/intellaQueue-setup.exe
Second, open your downloads folder
Run intellaQueue-setup.exe
Following this, on the IntellaQueue documentationpop space.up, Thishit spacethe install button
Once on this next page, check of the acceptance box
After that, let the installation run
When this is dedicated to organizations who are running a call center style phone system and have our IntellaQueue product licensed. In heredone, you will findhave detailedthis instructionsdesktop onicon
Once addrun andyou managewill Agents,be Queue,prompted as well as powerful Report Generation. Similar towith the CoreDatabase WebSettings PortalWindow
When spacethis representsopens aup screenclick withinConnect
Here, you replace cxxxxx with your client ID, including the IntellaSoftc
Replace the Navigationyyy Panel.with Thethe IntellaQueuedesired componentsextension
And typicallythen, containedreplace withinthe azzzz collapsiblewith folderthe calledset CallAgent CenterNumber in the webagent portal, as shown below.editor
Then press the login.
For more advanced system customization see:
Web https://toolbar.intellasoft.net/ Enter the user’s Extension (Client ID-Extension Number), Agent This Editor for addingNumber, and removingAgent Agents,Pin asand
wellaswill settingbring Agentthe agent toolbar up, where the user needs to hit the login informationAgent Assignments for add/removing Agents to Queues, and vice versa (associating agents with Queues)
Agent Assignments Schedule for configuring Queue parameters for Agents
Queue Leave Conditions for configuring parameters for Agents to be removed Queues (such as when no callers are waiting/incoming)
Queue Settings for adding new Queues and configuring basic settings for said Queues
Generate Reports powerful report generation gathered from Agent and Queue calls.
Call Center Data contains data about calls made to and from Queues in a hierarchical format.