Dialer Activity
Top Section
| Field | Type |
Description |
| When | ||
| Started Calls | ||
| Active Calls | ||
| Answered | ||
| Abandoned | ||
| External | ||
| 20 Sec Calls | ||
| SLA 20 Sec | ||
| Longest Wait | ||
| Avg Wait | ||
| Avg Answer | ||
| Avg Talk | ||
| Max Talk | ||
| Avg Abandon |
Bottom Section
| Field |
Type |
Description |
| TIme | ||
| From Name | ||
| From Number | ||
| Agent | ||
| To Name | ||
| To Number | ||
| Answer | ||
| Wait | ||
| Talk | ||
| Duration | ||
| Play | ||
| Save |
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