Voicemail Overview The  Voicemail  screen is for looking at organization-wide voicemail boxes as well as your own. The voicemail boxes you have access to will be dependent on your  User   permission  settings  as defined in the  Users   screen.  General Voicemail Overview  General Voicemail Overview  Select the  Voicemail Box  you wish from the drop-down menu labeled  Selected Voicemail Box . This can be found at the very top of the screen under the Voicemail  tab. From here a list of all the  Voicemails  you have access to will appear. The  Voicemail  Boxes  will depend on your  User Permissions .  Next, on the left side of the screen, depending on the  User's  voicemail box setup they will have multiple folders available. These will depend on the user's/organization's needs or preferences. For this example, we select the voicemail box of  INBOX. Afterwards a list of all the available voicemails to be listened to will populate. Several columns will display information about the specifics of the voicemail. See the table below as a reference to each of the column's functions. Column Description Time The time the message was received. Message Number Message number in accordance with it's order received in the Voicemail Box From CallerID Name or Number from which the caller originated Locale Location (usually will be a City, State) where the call originated. Department Customer-specific, you may not have this view. Case Number Customer-specific, you may not have this view Duration Length of the recorded voicemail On the far right, you will see a list of actions you can take on the voicemail. Action Description Play Play the recording for the row selected. Save Saves the recording to local storage as a .WAV Archive Places the call in a separate folder for later viewing. Delete Permanently deletes the call from the voicemail box. To play the  voicemail  click the  Play  button. When you play a voicemail, its duration will appear in a status bar in the toolbar, it is possible to click throughout the status bar to skip to different portions of the voicemail, as well as alter the volume as needed. When you are finished, you can leave the voicemail alone, or you have the option to  Save, Archive, or Delete  the voicemail. See the table above.  When deleting a voicemail you will always be prompted with a pop-up confirming your selection, as always if you wish to delete the item click OK , otherwise click cancel. In this particular circumstance, this is an archived voicemail that has been moved to a separate folder, it renames the voicemail with the date and voicemail number.