# Voicemail

# Overview

The **Voicemail** screen is for looking at organization-wide voicemail boxes as well as your own. The voicemail boxes you have access to will be dependent on your **User** **permission settings** as defined in the **[Users](https://public.intellasoft.net/books/web-portal-dL9/page/users)** screen.

<div class="columnLayout single" data-layout="single" id="bkmrk-1overview-2general-v"><div class="cell normal" data-type="normal"><div class="innerCell"><div class="panel conf-macro output-block" data-hasbody="true" data-macro-name="panel" style="border-width: 1px;"><div class="panelContent"><div class="toc-macro client-side-toc-macro conf-macro output-block" data-csslistindent="15px" data-hasbody="false" data-headerelements="H1,H2" data-macro-name="toc" data-numberedoutline="true">- <span class="toc-item-body" data-outline="2">[General Voicemail Overview ](#bkmrk-general-voicemail-ov)</span>

</div></div></div></div></div></div>## General Voicemail Overview 

Select the **Voicemail Box** you wish from the drop-down menu labeled **Selected Voicemail Box**. This can be found at the very top of the screen under the **Voicemail** tab. From here a list of all the **Voicemails** you have access to will appear. The **Voicemail Boxes** will depend on your **[User Permissions](https://public.intellasoft.net/books/web-portal-dL9/page/voicemail).**

[![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/Cm1image.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/Cm1image.png)

**<span class="confluence-embedded-file-wrapper confluence-embedded-manual-size">![](https://public.intellasoft.net/download/attachments/8029686/image2017-7-11_12-41-1.png?version=1&modificationDate=1499971307634&api=v2)</span>**

Next, on the left side of the screen, depending on the **User's** voicemail box setup they will have multiple folders available. These will depend on the user's/organization's needs or preferences. For this example, we select the voicemail box of **INBOX.**

[![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/ytcimage.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/ytcimage.png)

Afterwards a list of all the available voicemails to be listened to will populate. Several columns will display information about the specifics of the voicemail. See the table below as a reference to each of the column's functions.

[![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/oRBimage.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/oRBimage.png)

<table border="1" id="bkmrk-column-description-t" style="border-collapse: collapse; width: 100%; height: 208.6px;"><colgroup><col style="width: 21.1428%;"></col><col style="width: 78.8552%;"></col></colgroup><thead><tr style="height: 29.8px;"><td style="height: 29.8px;">Column  
</td><td style="height: 29.8px;">Description  
</td></tr></thead><tbody><tr style="height: 29.8px;"><td style="height: 29.8px;">Time</td><td style="height: 29.8px;">The time the message was received.</td></tr><tr style="height: 29.8px;"><td style="height: 29.8px;">Message Number</td><td style="height: 29.8px;">Message number in accordance with it's order received in the Voicemail Box</td></tr><tr style="height: 29.8px;"><td style="height: 29.8px;">From CallerID</td><td style="height: 29.8px;">Name or Number from which the caller originated</td></tr><tr style="height: 29.8px;"><td style="height: 29.8px;">Locale</td><td style="height: 29.8px;">Location (usually will be a City, State) where the call originated.</td></tr><tr style="height: 29.8px;"><td style="height: 29.8px;">Department</td><td style="height: 29.8px;">Customer-specific, you may not have this view.</td></tr><tr style="height: 29.8px;"><td style="height: 29.8px;">Case Number</td><td style="height: 29.8px;">Customer-specific, you may not have this view

</td></tr><tr><td>Duration</td><td>Length of the recorded voicemail

</td></tr></tbody></table>

On the far right, you will see a list of actions you can take on the voicemail.

<table border="1" id="bkmrk-action-description-p" style="border-collapse: collapse; width: 100%; height: 149px;"><colgroup><col style="width: 50%;"></col><col style="width: 50%;"></col></colgroup><thead><tr style="height: 29.8px;"><td style="height: 29.8px;">Action  
</td><td style="height: 29.8px;">Description  
</td></tr></thead><tbody><tr style="height: 29.8px;"><td style="height: 29.8px;">Play</td><td style="height: 29.8px;">Play the recording for the row selected.</td></tr><tr style="height: 29.8px;"><td style="height: 29.8px;">Save</td><td style="height: 29.8px;">Saves the recording to local storage as a .WAV</td></tr><tr style="height: 29.8px;"><td style="height: 29.8px;">Archive</td><td style="height: 29.8px;">Places the call in a separate folder for later viewing.</td></tr><tr style="height: 29.8px;"><td style="height: 29.8px;">Delete</td><td style="height: 29.8px;">Permanently deletes the call from the voicemail box.</td></tr></tbody></table>

<div class="table-wrap" id="bkmrk--6"></div><div class="wiki-content" id="bkmrk-duration-play-save-a"><div class="contentLayout2"><div class="columnLayout single" data-layout="single"><div class="cell normal" data-type="normal"><div class="innerCell"><div class="panel conf-macro output-block" data-hasbody="true" data-macro-name="panel" style="border-width: 1px;"><div class="panelContent"><div class="sectionColumnWrapper conf-macro output-block" data-hasbody="true" data-macro-name="section"><div class="sectionMacro"><div class="sectionMacroRow"><div class="columnMacro conf-macro output-block" data-hasbody="true" data-macro-name="column" style="width: 50%; min-width: 50%; max-width: 50%;"></div></div></div></div></div></div></div></div></div></div></div>To play the **voicemail** click the **Play** button.

[![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/G4Rimage.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/G4Rimage.png)

When you play a voicemail, its duration will appear in a status bar in the toolbar, it is possible to click throughout the status bar to skip to different portions of the voicemail, as well as alter the volume as needed.

[![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/k0Cimage.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/k0Cimage.png)

When you are finished, you can leave the voicemail alone, or you have the option to **Save, Archive, or Delete** the voicemail. See the table above.

[![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/HqPimage.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/HqPimage.png)

When deleting a voicemail you will always be prompted with a pop-up confirming your selection, as always if you wish to delete the item click **OK**, otherwise click cancel. In this particular circumstance, this is an archived voicemail that has been moved to a separate folder, it renames the voicemail with the date and voicemail number.

[![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/wKiimage.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/wKiimage.png)