Overview Configurations Additional Configurations Adding an Extension Editing an Extension Deleting an Extension Additional Notes An extension is an assignment to a physical phone, softphone, voicemail box, or any similar device configured within the system.  A phone must have an extension assigned to it to receive calls. A user cannot configure his or her extension. Only an administrator can update an extension. Configuration Options Field Type Description Required Extension Alphanumeric Extension identifier   Numeric digits are recommended if the extension must be dialed from a phone. Yes Device Type List Extension device type   Type Description SIP SIP (Session Initiation Protocol) device IAX2 IAX2 (Inter-Asterisk eXchange) device DAHDI DAHDI (Digium Asterisk Hardware Device Interface) device VIRTUAL Voicemail-only or call-forwarding extension, not connected to any physical device or softphone SIP-VIRTUAL Additional extension on a device that supports multiple extensions VIRTUAL and SIP-VIRTUAL device types do not use extension licenses Yes CallerID Name Field Caller ID name – displayed on devices that support caller ID  Yes User List The portal user associated with the extension (refer to Users for more information) – select if a specific user requires permission to access   VIRTUAL and SIP-VIRTUAL device types do not use extension licenses. Yes Agent Value Indicates if the extension is associated with an agent  Read-only Status Value Status of the device registered to the server   Status Description OK The device is registered and configured   IP and port are always displayed for this status. UNREACHABLE The system cannot reach a registered device   An UNREACHABLE status could indicate an issue.  Contact your system administrator if you suspect a problem. UNKNOWN The system has given up trying to contact an UNREACHABLE device UNMONITORED Endpoint is not monitored   IP and port are always displayed for this status. An UNMONITORED endpoint can still be called.  When this endpoint is called, the system will try to reach it until it times out.  If the endpoint is unresponsive, the call fails. BLANK No device is registered to this extension   A blank status could indicate an issue.  Contact your system administrator if you suspect a problem. Read-only IP Numeric Internet protocol address (IPv4 format – e.g. 255.255.255.255) assigned to the extension Read-only Port Numeric Device signaling port Read-only Voicemail Checkbox Enables or disables voicemail No Voicemail Pin Numeric Voicemail PIN – enabled if voicemail is enabled Yes if voicemail is enabled Voicemail Email Email Email address where voicemail messages are sent – enabled if voicemail is enabled  No Controls n/a Extension tools Icon Description Opens the Voicemail configuration manager Opens the Phone Buttons configuration manager Delete extension – see Deleting an Extension below n/a Additional Configuration Some extensions require additional configuration, depending on your organizational needs.  These configuration options are described under Phone Configuration . Contact your system administrator for more information. Adding an Extension 1) Click  Extensions on the Navigation pane. The Extension Settings pane appears. 2) Click  New Extension on the upper menu . 3) Enter the fields as required.  Refer to Configuration Options above. 4) Click  Save New Extension . The new extension has been added. Editing an Extension 1) Click  Extensions on the Navigation pane. The Extension Settings pane appears. 2) Double-click the extension row you want to edit. You should see a row editor. 3) Make any desired edits. Refer to  Configuration Options above. 4) Click  Save. Deleting an Extension Warning: Even if an extension is inactive or disconnected, it may have call forwarding enabled, or the associated voicemail box may be used elsewhere. Ensure all functions related to the extension are unused before removing it. 1) Click  Extensions on the Navigation pane. The Extension Settings should appear. 2) Under the Controls column, click the red  X for the extension you want to delete. 3) Click  OK to delete the extension. Additional Notes The number of available extensions depends on your IntellaSoft licensing. You may need to purchase additional licenses to add more extensions. Contact your IntellaSoft sales representative for more information.