Inbound CallerID Remap

Overview 

 Inbound CallerID Remap allows you to set the Caller ID of external calls on a number-by-number basis.  This is useful for phone numbers that don't have caller ID associated with them, that may frequently call into your organization. 

 It is not possible to use this feature to differentiate between people who call from hidden, private, or unavailable numbers. (However, if you wish to block calls from such numbers it is possible to do so. Contact your System Administrator for assistance.) 

 

 

 

 

 

 

 

 

 

 Adding a New Remap 

 Removing a Remap 

 

 

 

 

 

 

 

 

 

 Adding a New Remap 

 1) Navigate to the Inbound CallerID Remap screen. 

 2) Click the button labeled  New Remap.  

 3) Enter the Match Number  you wish to remap. This is the inbound number that will be remapped to a new name and/or phone number. 

 

 4) Next enter the Replace CallerId Name  associated with the  Match Number . This is the name that will show up in your organization's Caller ID when it matches an inbound number that is calling. 

 5) Additionally, you may also replace the inbound number to show something different in the  Replace CallerId Num.   

 You can use a custom name ( Replace CallerID   Name ), custom number ( Replace CallerID Num) , or both. 

 6) After you are satisfied with what you have entered, click Save  to save the New Remap . After you Save  you will see a message stating  Changes Saved. 

 

 Removing a Remap 

 1) Navigate to the  Inbound CallerID Remap  screen via the  Navigation Panel. 

 2) Select the Remap you wish to delete 

 3) Then click on the Red X  in the  Delete  column. 

 4) A confirmation pop-up will appear confirming your selection. If you wish to delete, click OK. You will see a message stating  Changes Saved.  If this is not the entry to wish to delete, click Cancel .