# Hunt Groups

## Overview

**Hunt Groups** contain [**Hunt Group Members**](https://public.intellasoft.net/books/web-portal-dL9/page/hunt-group-members), which are a collection of phones to be dialed until a party is reached. They can be set up to ring a collection of phones all at once, or one at a time in a set order.

<div class="columnLayout single" data-layout="single" id="bkmrk-overview-adding-a-hu"><div class="cell normal" data-type="normal"><div class="innerCell"><div class="panel conf-macro output-block" data-hasbody="true" data-macro-name="panel" style="border-width: 1px;"><div class="panelContent"><div class="columnMacro conf-macro output-block" data-hasbody="true" data-macro-name="column"><div class="toc-macro client-side-toc-macro conf-macro output-block" data-csslistindent="15px" data-hasbody="false" data-headerelements="H1,H2" data-macro-name="toc" data-numberedoutline="true">- <span class="toc-item-body" data-outline="2">[Adding a Hunt Group](#bkmrk-adding-a-hunt-group)</span>
- <span class="toc-item-body" data-outline="3">[Hunt Group Types](#bkmrk-hunt-group-types)</span>
- <span class="toc-item-body" data-outline="5">[Removing a Hunt Group ](#bkmrk-removing-a-hunt-grou)</span>

</div></div></div></div></div></div></div>## Adding a Hunt Group

1\) Start by navigating to the **Hunt Groups** screen from the **Navigation Panel.**

2\) Next click the **New Hunt Group** button.

3\) Enter a name for the **Hunt Group.** The name cannot contain spaces, if you wish to use a space use an underscore instead.

[![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/kJoimage.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/kJoimage.png)

4\) Enter a **Description** for the **Hunt Group.** The description should be brief but can contain spaces.

5\) Choose a Class of Service for the **Hunt Group.** ([What is a Class of Service?](https://public.intellasoft.net/books/web-portal-dL9/page/class-of-service))

[![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/1k2image.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/1k2image.png)

6\) Select a **Hunt Group Type** for the **Hunt Group.** (See [below](#bkmrk-hunt-group-types) for an explanation of group types)

7\) After you are finished, click the **Save** button in the middle.

[![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/jQDimage.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/jQDimage.png)

8\) Lastly, you will need to add numbers (**members**) to the hunt group. Visit the [Hunt Group Members](https://public.intellasoft.net/books/web-portal-dL9/page/hunt-group-members#bkmrk-adding-a-new-hunt-gr) page for more information.

<p class="callout info">Tip: To quickly edit the members of a hunt group, click on the green button on the far right under controls.[![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/LNDimage.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/LNDimage.png)</p>

## Hunt Group Types

<div class="wiki-content" id="bkmrk-hunt-group-type-defi"><div class="contentLayout2"><div class="columnLayout single" data-layout="single"><div class="cell normal" data-type="normal"><div class="innerCell"><div><div class="sectionColumnWrapper conf-macro output-block" data-hasbody="true" data-macro-name="section"><div class="sectionMacro"><div class="sectionMacroRow"><div class="panel conf-macro output-block" data-hasbody="true" data-macro-name="panel" style="border-width: 1px;"><div class="panelContent"><div class="table-wrap"><table border="1" class="relative-table wrapped confluenceTable tablesorter tablesorter-default" role="grid" style="width: 99.8765%; border-collapse: collapse; border-style: solid;"><thead><tr><td style="width: 19.4364%;">**Hunt Group Type** </td><td style="width: 80.5636%;">**Definition** </td></tr></thead><tbody><tr role="row"><td class="confluenceTd" style="width: 19.4364%;">**RINGALL**</td><td class="confluenceTd" style="width: 80.5636%;">**ALL** members of the **Hunt Group** will ring simultaneously until the call is picked up. If the call is not picked up it will go to the unavailable destination that is programmed to that **Hunt Group** on the back end of the web portal</td></tr><tr role="row"><td class="confluenceTd" style="width: 19.4364%;">**LINEAR**</td><td class="confluenceTd" style="width: 80.5636%;">The members of the associated **Hunt Group** will ring in the **chronological sequence** defined in the **Hunt Group Members** screen. If a call is never picked up, the call will go to the unavailable destination which is programmed on the back end of the web portal.</td></tr></tbody></table>

</div></div></div></div></div></div></div></div></div></div></div></div>## Removing a Hunt Group 

1\) Navigate to the **Hunt Groups** screen via the **Navigation Panel.**

2\) Find the desired **Hunt Group** you wish to delete

3\) Click the red **X** in the **Controls** column.

<p class="callout warning">When you remove a **Hunt Group,** you are also **deleting** the **Hunt Group Members** associated with it. Make sure that this will not interrupt your organization's call flow. If you have any doubts about this contact your system administrator.  
</p>

4\) A confirmation pop-up will appear confirming your selection. If you wish to delete, click **OK.** You will see a message stating **Changes Saved.** If this is not the entry to wish to delete, click **Cancel**.

[![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/JNcimage.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/JNcimage.png)