Tutorials

• Creating Your First User
• Adding Your First Phone

Creating Your First User

Objective: Create a new user with access to a number and voicemail

Part 1 - Creating the User

1) Navigate to the users page using the navigation sidebar.

2) Click the New User button near the top of the page.

3) Fill out the name and choose a password

4) Set the department to "users" and permission mode to "include"

5) Scroll over to the left. Find the Voicemail column and click the checkbox to add access to the voicemail screen

6) Click save

Part 2 - Creating the Extension

1) Navigate to the extensions page

2) Click the New Extension button near the top of the page

3) Fill out the Extension number, Device Type, and CallerID Name

4) Set the user to the user you created in Part 1

5) Check the checkbox under Voicemail and fill out the Voicemail PIN and Email

Note: The Voicemail PIN must be unique.

6) Click save

Next Steps

Congratulations! You created a new user with an extension and enabled voicemail. Try logging in with the user to verify that everything is working.

Next, try [TODO].

Related Documentation

• Users
• Extensions
• Voicemail 

 

Adding Your First Phone

Objective: Add a phone to the system and give it an extension.

Step 1 - Add an Extension

1) Navigate to the Extensions screen

2) Create a new extension

• "Extension" can be any unused extension.
• "Device Type" should usually be SIP.
• "CallerID Name" should be something that identifies the phone.
• All other fields are optional.  For more information, see Extensions.

If you get the error "No valid Data Center license found", please go to Atlassian Marketplace to purchase or evaluate the Refined Toolkit for Confluence Data Center. Please read this document to get more information about the newly released Data Center version.

Step 2 - Add a New Device

1) Navigate to the Devices screen

2) Create a new Device

• "MAC" should be the MAC address of the new phone.
• "Main Extension" should be the extension created in Step 1.
• "Phone Type" is the manufacturer of the phone; either POLYCOM or YEALINK.
• All other fields are optional.  For more information, see Devices.

Step 3 - Configure the Device

1) Navigate to the Device Registrations screen

2) Create a new device registration and configure it for the phone