Queue Leave Conditions

Overview 

 This screen is for setting maximum wait times that callers may wait in a Queue   before going to an unavailable destination. This is optional, but it is useful if there is a need for a caller to be sent to Voicemail,  a specific extension, or even another Queue,   among other options. It is useful because you can specify certain periods in the day when there may be a shortage of Agents   in the Queue or when they may be too busy to receive incoming calls.  

 Ensure that you selected the correct Queue   before making any changes. You can select a Queue via the drop-down menu in the top left-hand portion of the Queue Leave Conditions  screen (see image below). 

 

 Adding a New Queue Leave Condition 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 1) Navigate to the  Queue Leave Conditions  screen from the  Navigation Panel. 

 2) Select the correct Queue  via the drop  Select Queue  function at the top left-hand part of the screen. 

 3) Click the button labeled New Queue Leave  Condition .  

 

 4) Next choose a  Start Time, End Time, Caller Wait Time,  and  Goto  destination. 

 

 

 

 

 Name 

 Type 

 Description 

 

 

 

 

 Required 

 Start Time 

 List 

 Start Time (24 hour clock) 

 

 

 

 End Time 

 List 

 End Time (24 hour clock) 

 

 

 

 Caller Wait Time 

 List 

 Caller Queue Queue Wait Time (15 second increments) 

 

 

 

 Goto 

 Field 

 Usually numeric, goes to unavailable destination 

 

 

 

 5) Click the Save Queue Leave Condition  button. After you click save you will see a message stating  Changes Saved . 

 

 Removing a Queue Leave Condition 

 1) Navigate to the  Queue Leave Condition  screen from the  Navigation Panel. 

 2) Find the Queue Leave Condition  you wish to delete, highlight it by clicking on it, and then click the red  X  under the  Delete  column. 

 3) A confirmation pop-up will appear confirming your selection. Click OK. You will see a message stating Changes Saved.