# Queue Leave Conditions

## Overview

This screen is for setting maximum wait times that callers may wait in a Queue before going to an unavailable destination. This is optional, but it is useful if there is a need for a caller to be sent to **Voicemail,** a specific extension, or even another Queue, among other options. It is useful because you can specify certain periods in the day when there may be a shortage of Agents in the Queue or when they may be too busy to receive incoming calls.

Ensure that you selected the correct Queue before making any changes. You can select a Queue via the drop-down menu in the top left-hand portion of the **Queue Leave Conditions** screen (see image below).

[![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/ZSuimage.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/ZSuimage.png)

## Adding a New Queue Leave Condition

<div class="wiki-content" id="bkmrk-required-start-time-"><div class="contentLayout2"><div class="columnLayout single" data-layout="single"><div class="cell normal" data-type="normal"><div class="innerCell"><div class="panel conf-macro output-block" data-hasbody="true" data-macro-name="panel" style="border-width: 1px;"><div class="panelContent"><div class="sectionColumnWrapper conf-macro output-block" data-hasbody="true" data-macro-name="section"><div class="sectionMacro"><div class="sectionMacroRow"><div class="columnMacro conf-macro output-block" data-hasbody="true" data-macro-name="column" style="width: 50%; min-width: 50%; max-width: 50%;"><div class="table-wrap"></div></div></div></div></div></div></div></div></div></div></div></div>1\) Navigate to the **Queue Leave Conditions** screen from the **Navigation Panel.**

2\) Select the correct **Queue** via the drop **Select Queue** function at the top left-hand part of the screen.

3\) Click the button labeled **New Queue Leave Condition**.

[![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/Tacimage.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/Tacimage.png)

4\) Next choose a **Start Time, End Time, Caller Wait Time,** and **Goto** destination.

<table border="1" id="bkmrk-name-type-descriptio" style="border-collapse: collapse; width: 100%;"><colgroup><col style="width: 11.0012%;"></col><col style="width: 18.047%;"></col><col style="width: 9.93316%;"></col><col style="width: 60.895%;"></col></colgroup><thead><tr><td>  
</td><td>Name  
</td><td>Type  
</td><td>Description  
</td></tr></thead><tbody><tr><td class="confluenceTd">**Required**</td><td class="confluenceTd">Start Time</td><td class="confluenceTd">List</td><td class="confluenceTd">Start Time (24 hour clock)</td></tr><tr><td class="confluenceTd">  
</td><td class="confluenceTd">End Time</td><td class="confluenceTd">List</td><td class="confluenceTd">End Time (24 hour clock)</td></tr><tr><td class="confluenceTd">  
</td><td class="confluenceTd">Caller Wait Time</td><td class="confluenceTd">List</td><td class="confluenceTd">Caller Queue Queue Wait Time (15 second increments)</td></tr><tr><td class="confluenceTd">  
</td><td class="confluenceTd">Goto</td><td class="confluenceTd">Field</td><td class="confluenceTd">Usually numeric, goes to unavailable destination</td></tr></tbody></table>

5\) Click the **Save Queue Leave Condition** button. After you click save you will see a message stating **Changes Saved**.

[![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/E44image.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/E44image.png)<span class="confluence-embedded-file-wrapper confluence-embedded-manual-size">![](https://public.intellasoft.net/download/attachments/8029974/image2017-8-4_13-50-1.png?version=1&modificationDate=1501869001839&api=v2)</span>

## Removing a Queue Leave Condition

1\) Navigate to the **Queue Leave Condition** <span style="font-size: 14.0px;">screen from the </span>**Navigation Panel.**

<span style="font-size: 14.0px;">2) Find the </span>**Queue Leave Condition** <span style="font-size: 14.0px;">you wish to delete, highlight it by clicking on it, and then click the red </span>**X** <span style="font-size: 14.0px;">under the </span>**Delete** <span style="font-size: 14.0px;">column.</span>

<span style="font-size: 14.0px;">3) A confirmation pop-up will appear confirming your selection. Click </span>**OK.**<span style="font-size: 14.0px;"> You will see a message stating </span>**Changes Saved.**<span style="font-size: 14.0px;">  
</span>

[![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/MgNimage.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/MgNimage.png)